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Five years in customer experience at Nutshell

Nutshell

As Nutshell’s new VP of Customer Experience, I took the chance to reflect on my journey to this point, and wanted to tell my own Nutshell story. It also said “We make CRM software to help people grow their business” and mentioned they were hiring in customer experience. That was actually my first time being exposed to the phrase.

Customer 108
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How This CEO Bootstrapped A Sales Team

Alice Heiman

Growth was great, annual sales revenue soared. Then the pandemic hit and revenue plummeted to near zero. Watch the podcast below or on our YouTube channel. 22:46] When the pandemic hit, we went from $10M to 0 overnight because all of the confidence got canceled. 31:40] Customer demands are changing.

Hiring 131
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Redeploy Your Budget for 2H 2020 Revenue Rebound

Mereo

The question is not if you should redeploy your sales and marketing budgets for the second half of 2020 but rather how to best do so with an integrated strategy to drive a Revenue Rebound. trade shows, industry forums, user group events, thought leadership events), many of which are being cancelled, with good reason, left and right.

Revenue 56
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Cincom Customer Heroes Fight the COVID-19 Pandemic

Cincom Smart Selling

Cincom has counted thousands of companies as customers over its 50 years in the software and services business. Cincom Systems is honored to call these heroes customers. But even during these times, some companies are able to look beyond the red ink, the broken supply chains, the shrinking pipelines and the disappearing revenue.

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Revenue Summit 2018: Key Takeaways From 5 Groundbreaking Sessions

Sales Hacker

Sales Hacker has once again brought another electrifying edition of The Revenue Summit! This recap is perfect for a skimmer—it covers the highlights from my top 5 sessions at Revenue Summit. Simply put, there are two ways to increase revenue—sell more, sell better. 3) How to Re-Align Sales and Customer Success for Growth.

Revenue 68
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Cincom Customer Heroes Fight the COVID-19 Pandemic

Cincom Smart Selling

Cincom has counted thousands of companies as customers over its 50 years in the software and services business. Cincom Systems is honored to call these heroes customers. But even during these times, some companies are able to look beyond the red ink, the broken supply chains, the shrinking pipelines and the disappearing revenue.

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The Customer Success experiment: How focusing on long-term value solved our retention problem

Nutshell

When Nutshell’s last Customer Success effort fizzled out (more on that in a bit), I was fairly new to the CX team at Nutshell. Coming from a sales management and real estate background, I understood our customers’ hustle. Even worse, we were losing over half of new customers at 12 months. Are they more successful?”.

Retention 107