Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. When done right, they can improve your team’s performance and help you move closer to your sales goals. Why sales training is important. The different types of sales training programs. The 15 best sales training programs.

Training 92

Training Lead Rank Hiring Course 92

Babette Ten Haken

AUGUST 23, 2018

Close deals. Once they consummate the sale, and the contract is signed, they hunt up their next deal. Customer retention matters when it is time to renew that contract. Then, post-sales customer support teams often find themselves in fire-fighting mode. Crush quotas and the competition. End of story. Contact me.

Retention 154

Retention Customer Revelation Loyalty 154

Score More Sales

FEBRUARY 9, 2015

Want to know some of the top time hacks that sales reps can use to get more done? I recently did a webinar on being more productive in sales with Velocify. The recording , geared toward sales leaders but helpful for anyone in selling will give you even more ideas than what I’m listing here. Close your “open loops” regularly.

Webinar Metrics 120

Webinar Metrics Ideal Customer Profile Intent Twitter 120

Hubspot Sales

APRIL 8, 2020

Field sales has been dying for years. And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. It’s time to face this new reality and reengineer our sales environments to exploit the spoils of it! Why Inside Sales is Outpacing Field Sales.

Inside Sales 111

Inside Sales Hiring Scale Face-to-face 111

Babette Ten Haken

SEPTEMBER 5, 2018

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you. Or is it annoying and inauthentic, from the customer’s perspective?

Customer 109

Customer SME Retention Engineering 109

Pointclear

APRIL 19, 2017

One of the presenters, Mike Weinberg, summed up the sentiment in the room: “Many in what’s called the Sales 2.0 These false pronouncements are having a severe negative impact on sales performance,” he said. Morning sessions set-up workshops in the afternoon. Prospecting sets you up for everything else in sales.”.

Conference 124

Conference Outbound Social Media PointClear 124

Pipeliner

DECEMBER 12, 2019

John DiJulius is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. He is CSMO at Pipeliner CRM.

Face-to-face 59

Face-to-face Loyalty Customer Service Energy 59

Babette Ten Haken

SEPTEMBER 6, 2018

That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Think about it. Legitimately, end of story.

Retention 61

Retention Customer Hiring SME 61

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Describe your experience generating sales reports.

Hiring 80

Hiring Account Retention Report 80

Hubspot Sales

APRIL 13, 2022

From the outside looking in, sales can seem like a stroke of luck rather than a skill that's practiced over time. Take a moment away from the phones, your quota, and your team to reflect on why you chose sales as a career path, why you chose the company you work for, and why you believe in the product you're selling. Not exactly.

Networking 79

Networking Pipeline Up-Sell Closing 79

PandaDoc

OCTOBER 3, 2023

Don’t worry — you are not alone: 69% of your colleagues feel the exact same way, according to Salesforce’s State of Sales 5th edition. As the same State of Sales 5th edition claims, salespeople, on average, sell only 28% of their working hours. As AI evolves, sales processes will become more predictive and proactive.

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

Babette Ten Haken

JANUARY 7, 2019

And even outsourced and curated customer stories can sound too good to be true to current and prospective clients. Especially if they, themselves, have not experienced anything close to the success with your company that your storytelling talks about. The ones that reflect each customer’s reality and your role in their success?

Ideal Customer Profile 79

Ideal Customer Profile Outsourcing Services Customer Retention 79

Babette Ten Haken

DECEMBER 3, 2018

When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. What clients tell us may not fully describe current customer needs. First, customers can tell us overstated stories.

Ideal Customer Profile 85

Ideal Customer Profile SME Hiring Customer Service 85

Babette Ten Haken

MAY 2, 2018

Now, Voice of the Customer (VoC) research methodology involves more than just “sticking close to customers” and asking them how things are going on a quarterly basis. Then again, VoC techniques produce very different conversations than the type of information uncovered in a typical sales discovery conversation.

Customer 59

Customer Survey SME Social Media 59

SBI

SEPTEMBER 12, 2018

I’ll be at the Sales Enablement Soiree at the Four Season’s hotel on Thursday the 27th all day. To help you with that mission, we’re naming our top 20 Sales Tech Twitter handles to follow during this epic Dreamforce 2018. Salespeople spend more time closing business, not chasing leads. Come by and say “hi.”

Vendor 106

Vendor InsideView Hotels Hiring 106

Babette Ten Haken

SEPTEMBER 27, 2018

Attuned and attentive to what is going on in the clients’ lives, even if it has nothing to do with closing the next deal. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery?

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Babette Ten Haken

AUGUST 29, 2018

Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution? Now, the last thing sales people want to hear about is that there is a last thing they have to remain vigilant about. Not the last thing in a sales close “To Do” list.

Retention 62

Retention Strategy Customer SME 62

The Pipeline

APRIL 3, 2012

Within about a 2 year time span Chip lost 5 friends to suicide (one close friend who was also named Chip), his son was wrongly convicted and sent to prison, and his business was close to bankruptcy. During this difficult time Chip turned to a variety of sources that inspired him to overcome his despair.

Face-to-face 233

Face-to-face Study Research Analysis 233

Babette Ten Haken

AUGUST 2, 2018

Businesses have a customer experience gap. I’ve spoken with many business owners, consultants, sales people or post-sales support professionals. Each individual I’ve spoken with is adamant that: “W e stick close to the customer to create great experiences.”. Do you know where your gap is located? Contact me.

Customer 55

Customer Survey SME Retention 55

Pipeliner

JUNE 13, 2019

For over two decades Scott Greenberg has energized audiences with his presentations and workshops on leadership and coaching skills as well as mindset. He was an owner of two Edible Arrangement franchises in Los Angeles for ten years and won “Best Customer Service” and “Manager of the Year” out of more than 1000 locations worldwide.

Coaching 40

Coaching Retail Social Selling Consumer 40

Nutshell

DECEMBER 5, 2019

There’s something special about attending a sales conference. Whatever it is that excites you the most about attending sales conferences, you’ll find it at the various events listed below. Keep reading for our list of the 14 must-attend sales conferences of 2020! BOUNDLESS 2020.

Conference 124

Conference Top of Funnel Networking Hotels 124

The Pipeline

OCTOBER 3, 2011

The Pipeline Renbor Sales Solutions Inc.s Customer Hot Potato – Sales eXchange – 117. Stored in Attitude , Business Acumen , Communication , Customer Care , Proactive , Sales eXchange , execution. With so many opportunities to ensure customer satisfaction, it is a wonder how some companies keep blowing it.

Pipeline 227

Pipeline Customer Demand Generation Agencies Hiring 227

Babette Ten Haken

JUNE 4, 2018

Often, our behavior sabotages our efforts to move sales, engineering, service, IT and Quality initiatives forward. Have we closed enough sales deals with ideal customers, reduced our non-billable hours dealing with client issues and eliminated waste in manufacturing processes? Make a list. Click here to learn more.

SME 58

SME Churn Face-to-face Engineering 58

Babette Ten Haken

NOVEMBER 19, 2018

How our social media actions translate to the customer : “ Yeah. ” (Note: Do we realize that our actions are not anywhere close to efficient, effective social selling?). Are the customer experiences created by our current strategy reinforcing our customers’ decisions to continue to do business with us?

Retention 83

Retention Ideal Customer Profile Customer SME 83

Engage Selling

MAY 11, 2017

Are you or members of your sales team having trouble getting past gatekeepers? In my latest workshops and training working with top sales performers, one issue that keeps coming to the surface is how to get past … Read More » I’ve noticed a trend.

Gatekeeper 78

Gatekeeper How To Trends Training 78

Babette Ten Haken

NOVEMBER 21, 2018

And their customers, unfortunately, discovered this discrepancy. Have you had to execute a toxic customer exit strategy? Was your manager breathing down your neck to close the deal or create the design by skimping and cutting back? I will be honored to customize my keynotes and workshops to your next event.

Ideal Customer Profile 85

Ideal Customer Profile Strategy Customer SME 85

Engage Selling

SEPTEMBER 23, 2016

I have been spending a lot of time in workshops so far this year and the number one thing sales reps ask me is how you move beyond the pricing objection and here is what I’m discovering. Far too often, the … Read More »

Objections 48

Objections Sales Customer Service Up-Sell 48

Sell Integrity

DECEMBER 21, 2020

While disruption is always rough when you’re going through it, as 2020 closes out, we can also reflect back on some of the silver linings and positive developments that came out of the year. It’s been a learning process for all of us, adapting and adjusting on the fly to remote work environments and new sales realities.

Face-to-face 68

Face-to-face Webinar Metrics Lead Rank Lead Scoring 68

Hubspot Sales

OCTOBER 29, 2017

in 2013 on hiring sales training companies, one of the top five outsourced training expenditures, according to Training Industry. Clearly, if your team needs sales training, there's a lot of options out there. Best Sales Videos. Sales Videos by Well-Known Selling Experts. Companies spent approximately $2.2B

Channels 111

Channels Video Training Hiring 111

Sales Hacker

AUGUST 28, 2018

Related: 5 Painful Mistakes That Are Crippling Your Customer’s Buying Experience. In the world of B2B sales, the conventional thinking has become especially stark. Post-sale, the numbers were equally stark. How much are companies leaving on the table when these pre-sale questions go unanswered? Still Thinking B2B vs. B2C?

Buyer 79

Buyer B2B B2C Survey 79

Babette Ten Haken

JUNE 25, 2018

First, when sales people put on the pressure to fulfill their quarterly quota, clients go dark. Because chances are, end of quarter sales persistence represents the rare time the seller actually does contact that buyer. So much for “sticking close to the customer” for customer retention? More details here.

Customer 54

Customer SME Retention Hiring 54

LeadFuze

JULY 4, 2023

We will also discuss how providing value-added support like administrative assistance and sales enabling tools such as AI technology can boost agents’ earnings while differentiating your agency in the competitive real estate industry. One way to get ahead of the pack is by utilizing sales-enabling tools that give you an edge.

Real Estate 52

Real Estate Compensation Commission Hiring 52

Partners in Excellence

SEPTEMBER 16, 2016

While Dreamforce is the draw, a lot of other companies have seminars/workshops/discussions in the proximity of Moscone Center. First, all the restaurants, bars, cafes, Starbucks anywhere close to Moscone are packed with other people doing the same thing. Do take time to see some of the “main tent” and workshops sessions.

Maximizer 48

Maximizer Meeting Relationals Customer Service 48

Lessonly

AUGUST 6, 2021

Inbound calls are increasing, so teams are eagerly hiring new employees, scheduling them on 90-day onboarding plans, and sending them off to provide the best sales and service to your customers. . Lessonly is a sales enablement tool that provides powerfully simple onboarding, training, and the ability to practice in between.

Travel 26

Travel Hiring Training Industry 26

Babette Ten Haken

OCTOBER 25, 2018

For example, how many online orders we close. Then again, how about the race to fulfill the number of customer complaints our manager commits us to resolve? I will be honored to customize my keynotes and workshops to your next event theme. First, “their” professional development quota may be entirely numbers-focused.

Quota 56

Quota Ideal Customer Profile SME Hiring 56

Customer Centric Selling

JANUARY 13, 2014

Sales Training Article: The Sales Manager''s New Year''s Resolutions. By George De Los Reyes, Sales Benchmark Index (SBI) I am big on New Year''s resolutions. Each recommendation addresses the biggest obstacles every sales manager faces to making the number: Not enough ''A'' players on the team. Lack of quality leads.

Sales Management 49

Sales Management Face-to-face Decision Maker Travel 49

Anthony Cole Training

AUGUST 9, 2011

HOME ABOUT US SOLUTIONS INTEGRATED LEARNING CLIENT RESULTS FREE RESOURCES SHOPPING CONTACT US SALES BREW SALES FORCE ONE SELLING FOR LIFE. Tony Cole can tailor a workshop or keynote that will help your team discover the spark of extraordinary motivation and success. 5 Direct Sales Activities that Lead to Sales Success?

Hiring 136

Hiring Prospecting Ideal Customer Profile Sales Qualified Lead 136