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When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. When it comes to customer retention, they tend to watch from the sidelines until it comes time to renew that contract.

Sports 74
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Scaling Your Sales Through Customer Retention

Alice Heiman

What if everyone in your company was responsible for customer retention? Website: [link] Connect with Alice on LinkedIn The post Scaling Your Sales Through Customer Retention appeared first on Alice Heiman. What if you could keep your customers for years and continue to grow with them? What if everyone in your company sold?

Scale 69
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Do You Realize the Commonalities Between Sports and Effective Selling?

Smooth Sale

Attract the Right Job Or Clientele: Do You Realize the Commonalities Between Sports and Effective Selling? Competitiveness applies to sports and sales; however, the ‘Commonalities between sports and effective selling’ offers much more. Your Story: Commonalities Between Sports and Effective Selling.

Sports 78
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Focus on Winning to Drive More Sales and Revenue

Understanding the Sales Force

Some players focus on their own numbers but in a team sport that relies so much on individual performance, the overall emphasis is on winning games, winning series, and winning championships. Anyone can win an account and beat a competitor by pulling the price lever but that is not a long-term strategy for account retention or profitability.

Revenue 193
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Start Solving the Customer Retention Ownership Conundrum

Babette Ten Haken

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? Listen in on my latest customer retention video, to discover the answer to this question.

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Sales Talk for CEOs: 3 Mindsets Every CEO Must Develop in Their Business with Maria Nordstrom (S1:E12)

Alice Heiman

8:24] Knowing CEO skills, playing the sport, and understanding the fans. [10:57] 30:35] Keeping sports stakeholders engaged during the pandemic through innovative thinking. Her leadership style fosters a culture of trust and empowerment, resulting in improved staff retention and engagement.

Sports 136
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Are You Leading Like A Coach?

Smooth Sale

Today’s sports news is the perfect tie-in for business, asking, ‘Are you leading like a coach?’ Today’s valuable lesson is from the sports section (admittedly, I do not read it) and the 180-degree approach between two coaches and their players. Photo by vsalgado23 via Pixabay. But I proudly scored well!