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Tony Pericle of ProfitOptics Joins the Editorial Board of The Distribution Pricing Journal

Distribution Pricing Journal

has joined the editorial board of The Distribution Pricing Journal. He has a unique perspective on the power of data in the distribution industry having served many roles in his career from sales rep to corporate leader to profit consultant and company founder. Tony Pericle is a well-known innovator, thought leader and author.

Journal 52
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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Can Distributors Reduce Price to Attract Customers?

Distribution Pricing Journal

Understanding Price Reduction Discounting is a familiar tactic when trying to win large jobs in distribution. A distributor may decide to lower the price of their products or services making them appear to be a more affordable choice. The Reality of Pricing in Distribution You may be familiar with the concept of price elasticity.

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Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

Distribution pricing managers are typically focused mainly on product and customer segmentation to drive more favorable pricing and profit. Yet, value-added services can be some of the most effective ways to improve pricing and brand perception for a distributor and shouldn’t go overlooked buy pricing managers.

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3 Times to Avoid Scripted Social Media

Zoominfo

Customer Service. Did you know that an estimated 67% of consumers use social networking sites for customer service ( source )? Customers turn to social media for many reasons—to report a problem, talk about their experience with your brand, or to simply stay up-to-date on your products or services.

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How Significant is the Migration to Inside Sales?

Understanding the Sales Force

When I looked at the recent accounts represented by newer and younger OMG Partners, 75% of them were for inside sales roles - much more consistent with what I found when I looked at the distribution of Kurlan clients. The article highlights eight scenarios that help you determine whether or not making that move is right for your company.

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Building a Business with AI Content (video)

Pipeliner

Draft Horse, for example, focuses on creating SEO-optimized articles in minutes. Cody gave an example of a startup that published 10,000 articles related to SMS and email marketing using AI tools and offshore teams for manual tasks like adding photos and call-to-actions.

Video 52