Customer Loyalty So You Have It?
JANUARY 3, 2018
Continue the same practices, policies, and procedures through archaic customer service training? In many cases it may be your policies, procedures and customer service training. If you do not have a customer loyalty strategic action plan, then construct one is where to begin. The 20 th century business model focus was labor intensive. Creating satisfied customers was the goal. However, the 21 st century has changed the marketplace forever.