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CRM Hijacks Customer Experience Strategy

Tony Hughes

In the last few days I have been facilitating focus groups for a research study in Australia being conducted by The Eventful Group who are running a big CRM conference in Melbourne in July 2015. So far we’ve done half-day workshops in three cities with approximately 80 people ranging from senior business leaders to IT system managers.

CRM 82
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What is Lead Nurturing, and How Can It Help You Get More Deals?

Nutshell

Qualifying leads before sending them through to your sales team lets you learn more about your prospects and build deeper connections with them, which often results in more deals. The prospect may have shown interest, which means they’ve entered your sales funnel as a lead. DOWNLOAD Ready to become a better sales leader?

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Get Your “Foot in the Door” with this Sales Cold Email Template

Zoominfo

And yet, sales reps still look for ways to improve their sales email strategy. It’s not hard to see why — after all, only 24% of sales emails are opened ( source ). Ready to start a conversation with any sales prospect in your database or CRM? Example 1: Selling B2B Software. Keep reading!

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The SMB Owner’s Guide to Navigating Sales During Economic Uncertainty

Act!

In other words, most businesses will see a drop in sales and revenue during such periods, resulting in cash flow challenges. Given that most small businesses are already cash-strapped, it becomes even more challenging to cater to changing customer needs and drive sales. A CRM solution like Act!,

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Sales Tips: Does CRM Just Speed Up the Mess?

Customer Centric Selling

Sales Tips: Does CRM Just Speed Up the Mess? Fast forward and consider the millions of dollars being spent on Customer Relationship Software (CRM). Companies wanting to optimize the benefit of their investments in CRM should consider grading pipelines based upon buyer actions rather than sellers’ opinions.

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A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? When you implement out-of-the-box software solutions to serve specific needs, are you limiting your focus? Hire me to speak or conduct a workshop at your next corporate or association event.

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Inside sales training: What is it? Why it matters? How to do it right.

Close.io

I hate to break it to you, but when it comes to inside side sales training, you’re going to spend less time reading and more time interacting with people. Investing in an effective inside sales training system within your company can pay amazing dividends. What is inside sales? And sales technology has made this all possible.