Sales and Marketing Management

JUNE 4, 2017

This three-day event includes time for teambuilding, networking and learning at a variety of workshops and an internal tradeshow highlighting suppliers, internal corporate functions, programs and products. Topics include product applications, successful selling strategies, time saving strategies and customer service best practices.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

Babette Ten Haken

NOVEMBER 26, 2018

First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? My One Millimeter Mindset blog post, “ Do Our Professional Labels create Positive Customer Experiences? Then, when is the last time this strategy was updated? What do you think?

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. Do Our Professional Labels create Positive Customer Experiences? I am so honored and humbled by this award.

Ideal Customer Profile 61

Ideal Customer Profile Customer SME Positioning 61

Pointclear

APRIL 19, 2017

Morning sessions set-up workshops in the afternoon. Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”.

Conference 124

Conference Outbound Social Media PointClear 124

Babette Ten Haken

NOVEMBER 21, 2018

Because that company lost more customers than it gained. While they found another consultant to position themselves as one thing, they were quite something else, entirely. And their customers, unfortunately, discovered this discrepancy. Have you had to execute a toxic customer exit strategy? Right here, Today. Contact me.

Ideal Customer Profile 85

Ideal Customer Profile Strategy Customer SME 85

Babette Ten Haken

FEBRUARY 13, 2019

Overall, do meetings have a positive, inviting member-focused vibe? Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain tactics to help you better serve yourself, so you can better serve customers. Then, do some members always dominate post-meeting discussions?

Ideal Customer Profile 61

Ideal Customer Profile Guidelines Engineering Meeting 61

Babette Ten Haken

NOVEMBER 28, 2018

My One Millimeter Mindset blog post, “ Do Our Professional Labels create Positive Customer Experiences? ” has been selected as a Finalist for the Customer Experience Update annual MVP Awards!! However, busily-focused on completing the tactical assignments they equate to being customer-focused.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Smooth Sale

FEBRUARY 19, 2022

Employees who have access to courses, workshops, and programs are more likely to gain new skills and expand their knowledge base. On the other hand, if you advertise externally every time a more senior position is available, you may find that your employees become frustrated and start looking for other jobs. . Training and Studying.

Hiring 78

Hiring Promotion Policies Study 78

Babette Ten Haken

OCTOBER 1, 2018

Some customers experience the positive impact of these less-used habits. When we are not in functional positions which challenge us – and we are innovators – we get burned out, real fast. If we are in functional positions which challenge us – and we are order takers – we become terrified and stall out. Contact me.

Ideal Customer Profile 75

Ideal Customer Profile SME Hiring Retention 75

Babette Ten Haken

JUNE 3, 2019

In addition, these assumptions about professional speak impact productivity, profitability, colleague and employee experience and customer experience, as well. And not necessarily as positively as you think. Why assume that professional speak is expected of you, in the first place? Never miss another insightful post.

Decision Maker 82

Decision Maker SME Ideal Customer Profile Margin 82

Sell Integrity

DECEMBER 21, 2020

While disruption is always rough when you’re going through it, as 2020 closes out, we can also reflect back on some of the silver linings and positive developments that came out of the year. Out of those client discussions came some pretty exciting new developments on our end.

Face-to-face 68

Face-to-face Webinar Metrics Lead Rank Lead Scoring 68

Sales Hacker

AUGUST 28, 2018

Despite the perceived positive benefits of appointment setting, these numbers would imply that most buyers are finding it difficult to realize this level of live engagement. One way that many B2B selling organizations are showcasing their level of expertise is the hosting of physical events for customers and prospects.

Buyer 79

Buyer B2B B2C Survey 79

Babette Ten Haken

AUGUST 6, 2018

When Yesterday’s business development and customer success strategies continue to marginalize us, we become professionally predictable. First Professionally Predictable Scenario: We put ourselves in predictable positions behind our organization’s products and services. Take the next step. Towards professional innovation.

Customer 55

Customer Engineering SME Retention 55

Babette Ten Haken

DECEMBER 5, 2018

Because they are key to positive customer experiences. And they fuel customer success and customer retention. Hire me to speak or conduct a workshop at your next corporate or association event to catalyze your mindset and skill sets. Book an appointment with me to better serve your customers. Here’s why.

SME 70

SME Ideal Customer Profile Hiring Retention 70

Hubspot Sales

APRIL 13, 2022

Over time, your business will consistently deliver a remarkable customer experience. A positive relationship between marketing and sales is paramount to the success of the business. Form an SLA with the service team. Remember the customer flywheel we mentioned earlier? One third of it includes your customer service team.

Networking 79

Networking Pipeline Up-Sell Closing 79

Babette Ten Haken

DECEMBER 26, 2018

Then, consider that complacent customer feedback generates a false sense of business security. Why do businesses rely on their customers to tell them when something is wrong? Are certain employees taking shortcuts during service calls and hoping the customer does not find out? Learn how to better serve your customers.

Ideal Customer Profile 64

Ideal Customer Profile Customer SME Scale 64

The Brooks Group

DECEMBER 27, 2017

We received two Bronze Awards in the 11th Annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service recognizes the achievements of contact center, customer service, business development, and sales professionals worldwide. We walk the talk every day.

Training 40

Training Hiring Journal Groups 40

Customer Centric Selling

APRIL 8, 2015

While more challenging to sellers, getting executives in sales, marketing customer retention, customer service, etc. Doing so also allows qualification based upon potential payback to be done much sooner, a positive step both for buyers and sellers. Sign-up NOW for the next open workshop coming May 5-8 in Boston.

Hiring 40

Hiring Enterprise Enterprise Churn 40

PandaDoc

OCTOBER 3, 2023

Run workshops or surveys to understand the daily challenges of your team members. A call center focusing on providing top-notch customer service recognized the potential of AI-driven voice analytics to enhance their operations. The sales team attended hands-on workshops to use the tool in a controlled environment.

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

The Sales Hunter

JANUARY 30, 2012

It was 2001, and I had just left a position in college administration for a brand-new career in commercial real estate. As a professional speaker, Jeff Beals delivers energetic and humorous keynote speeches and workshops to audiences worldwide. customer service. Are You Ready To Focus? cold calling. discounting.

Motivation 155

Motivation Real Estate Hiring Construction 155

Sales Training Advice

AUGUST 30, 2013

Imagine that you’ve provided a great product with great service and have built a positive relationship with your customers. Does customer satisfaction guarantee that they will refer business to you? So, now it’s time to write a list of your top 10 (or more) Champion Customer contacts by name.

Referrals 102

Referrals Guarantee Customer Decision Maker 102

The Brooks Group

MARCH 30, 2017

Here are a few examples of how to gather that information: Send out surveys and polls to current customers and have them rank the purchasing methods that are most convenient for them. Ask your customer service people what kinds of questions they’re getting and see if you can answer the common ones on your website through videos, FAQs, etc.

Lead Rank 49

Lead Rank Lead Scoring Customer Loyalty 49

Sales Evangelist

FEBRUARY 16, 2020

People look at company websites, verified reviews online, the company’s social platform, and their customer service and support. People want confirmation online long before they ever speak to their first salesperson. They research and ask relevant questions using social platforms before making a final purchasing decision.

Small Business 52

Small Business Small Business Social Media Marketing 52

Sales Evangelist

NOVEMBER 17, 2019

You need to have stellar customer service, be able to ask for referrals, take good care of your base, and keep your competitors from your clients. 50% of the time, secretaries will say no t but the other 50% will give the number or transfer the call directly. . Think positively and don’t assume the other person is unwilling to talk.

Closing 67

Closing Decision Maker Ideal Customer Profile Gatekeeper 67

Sales Training Advice

SEPTEMBER 30, 2011

This includes increasing sales, market share, customer loyalty; reducing costs, errors, or employee turnover; and improving productivity, employee engagement, and customer service. How does your service or solution address one of those issues? Your prospects are in the same position.

Decision Maker 91

Decision Maker Face-to-face Call-back Loyalty 91

LeadFuze

JULY 4, 2023

Bring in outside experts for specialized workshops and seminars. This reduces overheads related to marketing efforts, increasing net revenues and positively impacting commission payouts. More leads, better customer service, and increased productivity. Closing around 100 transactions annually is a big deal.

Real Estate 52

Real Estate Compensation Commission Hiring 52

Sales Hacker Training

AUGUST 10, 2021

But when you look at the customer service team, sometimes the people with the least amount of experience who get paid the least amount of money and get the least amount of training are spending the most amount of time with your valued customers and clients. Obviously, I’m assuming it’s moved to all digital.

Training 119

Training Scale Webinar Metrics Face-to-face 119

Hubspot Sales

OCTOBER 29, 2017

She is an expert at advanced prospecting strategies including positioning value to prospects through messaging and a big advocate of the mantra "Always Be Learning.". Mark Hunter, also known as The Sales Hunter, is the author of "High Profit Selling" and an in-demand speaker and workshop facilitator. 9) Mark Hunter. 20) MHI Global.

Channels 111

Channels Video Training Hiring 111

Sales Hacker Training

NOVEMBER 6, 2019

Keynote Speaker and Workshop Facilitator. Then I go through the numbers and figure out which one yielded a more positive outcome. Customer services – who your customers will often talk to. WhatYouPutInIsWhatYouGetBack. Anthony Iannarino. President and Chief Sales Officer at Solutions Staffing.

Hiring 79

Hiring Demand Generation Agencies Up-Sell Hubspot 79

Babette Ten Haken

JANUARY 30, 2019

Yet saying NO can be positive, as well. Consider that our inability to say NO is a solid reason that we are so overly committed to endeavors which do not positively contribute to our professional development. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff.

Ideal Customer Profile 76

Ideal Customer Profile Guidelines Margin Engineering 76

Babette Ten Haken

MAY 27, 2019

They are so dependent on continuously asking for and receiving negative feedback, that they lose confidence that they are worthy of positive feedback. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. .

Ideal Customer Profile 69

Ideal Customer Profile SME Retention Intent 69

Babette Ten Haken

FEBRUARY 14, 2019

Or, you achieve positive internal customer experiences which leave everyone feeling good, but not quite as profitably collaborative as intended. In addition, positive internal customer experiences are the outcomes of both courage and critical thinking skills in the face of push-back in risk-averse cultures. Your thoughts?

Positioning 13

Positioning Ideal Customer Profile Guidelines Face-to-face 13

Sales Excellence

MAY 21, 2013

A very common question we hear in our sales training workshops is “What should we do about RFPs?” My business partners and I have just completed a brand new workshop program called Winning Competitive Contracts in Response to RFPs™. Do you intend to position yourself as the “best in class” solution?

Proposal 31

Proposal How To Strategy Closing 31

Sales Hacker Training

SEPTEMBER 5, 2018

Carew International provides end-to-end support in sales training, leadership development, and customer service. Precisely aligned with each specific customer’s sales goals , Carew’s top-tier training programs go beyond information transfer to an organization-wide behavioral change. Advanced Positional Selling.

Training 103

Training Scale Lead Qualification Lead Rank 103

Babette Ten Haken

JANUARY 23, 2019

The type of aggregated and fulfilling experiences which positively impact their smoothly sailing their career trajectories forward. Consider the impact of your internal customer experience strategy on all of your employees, regardless of their present performance levels. Planning your next corporate or association meeting?

Ideal Customer Profile 58

Ideal Customer Profile Strategy Customer SME 58

Sales Evangelist

MARCH 12, 2019

You want your customers to believe they must have what you're selling. Tweet "Companies have an obligation to share their differentiators with their salespeople and to explain how to position them with buyers. Two differentiation workshops It doesn't matter what you're selling. Work with your team to do the analysis.

Trade Show 40

Trade Show B2C Face-to-face Buyer 40

Babette Ten Haken

AUGUST 30, 2018

service delivery experience involves a lot of moving parts, processes, software interfaces, equipment and, most of all, people. Are the experiences your own organization offers positively impactful: before, during and afterwards? Think about the long term value of exceptional and consistent service delivery experiences.

SME 53

SME Call-back Software Software 53