Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. Sales customer insights. These themes and topics will be driving change in that industry and, potentially, opportunities and challenges for the customer.

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Conversion Ideal Customer Profile Customer Face-to-face 109

The Digital Sales Institute

OCTOBER 13, 2023

Free sales training can be a step in the right direction for those of you who may be new or newer to sales. We know that in today’s highly competitive landscape, salespeople face constant challenges in getting customers attention, having meaningful conversations not to mention trying to hit those targets.

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Training Webinar Metrics Channels Video 52

MEDDIC

APRIL 28, 2024

These modern learning strategies are now widely used in most professional development fields, including sales training. However, the nuances of sales—a fundamentally interpersonal field—demand more than what self-paced or automated training environments can offer. Their appeal is evident: flexible, scalable, and often cost-effective.

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Course Face-to-face Training Video 52

SalesLoft

MARCH 6, 2018

While this might sound like enough content to satisfy even the most knowledge-hungry sales professional on your team, a lot of Salesloft customers (and future customers) tend to be over-achievers and chose to join us a day early for this year’s Pre-Conference Workshops. That was not the case in this Workshop.

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Conference Engineering SalesForce Sales Operations 52

Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?

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Training Lead Rank Hiring Course 92

Mindtickle

OCTOBER 8, 2019

Then, from 4:30pm – 5:15pm, they’ll lead a hands-on workshop with the support of Mindtickle. For a detailed session description of this can’t-miss workshop, see below! Session info: Design Workshop: Building Sales Simulators That Maximize and Reinforce Sales Performance. We look forward to meeting you there! . Speakers: .

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Sales Enablement Lead Rank Conference Segment 52

Hubspot Sales

AUGUST 9, 2022

That's why leaders need to leverage effective sales training techniques to set reps on the right course and facilitate their professional growth. Sandhu also touched on the value of leveraging a "teach-show-do" framework when training reps. Sandhu also stressed how managers need to commit to repetition when training their reps.

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Mindtickle

OCTOBER 8, 2019

Then, from 4:30pm – 5:15pm, they’ll lead a hands-on workshop with the support of MindTickle. For a detailed session description of this can’t-miss workshop, see below! Session info: Design Workshop: Building Sales Simulators That Maximize and Reinforce Sales Performance. We look forward to meeting you there! . Speakers: .

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Sales Enablement Lead Rank Conference Segment 45

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Doing so can minimize any problems or glitches occurring and maximize customer satisfaction. Photo by Geralt via Pixabay.

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Close.io

DECEMBER 17, 2019

I hate to break it to you, but when it comes to inside side sales training, you’re going to spend less time reading and more time interacting with people. Investing in an effective inside sales training system within your company can pay amazing dividends. And remember: You can never be too senior for a bit of training and coaching.

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Inside Sales Training Lead Rank How To 72

Sales and Marketing Management

NOVEMBER 17, 2019

A sales skills assessment will enable you to do that and provide structure for your future training, recruiting, or redistribution plans. Train to the skills gap. Following a skills assessment, you need to address training. Training isn’t a one-size-fits-all solution. Customers have questions; they want answers.

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Collateral Sales Qualified Lead Guarantee Resources 230

Sales and Marketing Management

OCTOBER 26, 2020

Sales run through the phone, website or customer portal focused on the smallest opportunities and the long tail of lower-value accounts. Most customers, in most situations, simply don’t need or want an in-person interaction. . Getting virtual sales right involves far more than using digital tools. Reimagining Sales Coverage.

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Lead Rank Quota Face-to-face Hiring 339

Nutshell

MAY 11, 2023

AI tools can provide sales teams with valuable insights based on data, identify new leads, personalize customer experiences, and optimize sales processes. While researching tools, watch out for companies using the term AI when automation is really the more fitting term. Want to learn more about sales automation?

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Sales Process Lead Rank Lead Scoring Sales Automation 118

Highspot

JUNE 1, 2023

Major advances include: generative AI for sales enablement, enterprise-class training and coaching, and ​​services and success resources that empower revenue teams to scale what good looks like in business-to-business (B2B) selling. Highspot prepares our team with the skills, knowledge, and tools they need to excel.

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Scale Infusion Enterprise Enterprise 98

Julie Hanson

MARCH 11, 2021

In a virtual world, eye contact takes on even greater importance as other means of connecting with our customers are unavailable to us. Unlike in a live setting, your customer can’t tell where your attention is directed on a video call. The majority of the time people have their eyes focused on the customer’s image.

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Video Face-to-face Study Up-Sell 139

Babette Ten Haken

AUGUST 1, 2018

Customer success storytelling leverages customer experiences. These stories portray the actual experiences an organization’s own customers have, when working with that organization. How can organizations capture their customer success stories ? Customer success storytelling is about the customer-as-hero’s tale.

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Customer Demand Generation Agencies Hiring Demand Generation 51

Julie Hanson

FEBRUARY 16, 2021

Salespeople are discovering first-hand how difficult it is to connect with customers on camera. Jen discusses connecting with your customer through conversation, the value of preparation, and truly owning your space. For workshops, keynotes, and events, get in touch with us here. * Talking to a camera is not a natural skill.

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Sports Customer Video Report 77

The Pipeline

DECEMBER 16, 2011

The REAL Problem with Sales Training. Stored in Guest Post , Productivity , Sales Leadership , Sales Success , Sales Training , e-book , execution. It seems that every week we are being told that sales training is not working in a very high percentage of cases – 85-90% was one statistic I read just yesterday. JF Corporation.

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Your Sales Management Guru

SEPTEMBER 21, 2015

What Happened at the End of the Sales Leadership Training Workshop? It was an interesting out come at the end of the two day Sales Management Training Workshop last week… We discussed the Role of Sales Management, what Strategies face sales managers and focused on the Execution of sales management tactics.

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Lead Rank Lead Scoring Hiring Face-to-face 40

Julie Hanson

DECEMBER 10, 2020

I’m not advocating you paste on a phony smile – your customer can read that – especially on-camera. Saving your customer time or money? For free tips, tricks, and tools, sign up for our newsletter here. For workshops, keynotes, and events, get in touch with us here. For example, are you: Solving a problem?

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Video Face-to-face Up-Sell Conversion 120

Highspot

SEPTEMBER 11, 2023

Keeping up with new products, trends, and customer expectations can feel like navigating a maze without a map. Our guide provides critical strategies and sales readiness tools to ensure your sellers have the core knowledge and skills to thrive. How Sales Readiness and Sales Training Go Hand in Hand Why Does Sales Readiness Matter?

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Hubspot Sales

MARCH 19, 2019

Sales training is a big investment. Not only are you paying for the training itself and related expenses, but your sales team is also losing prime selling hours to attend workshops and sessions. So, how do you make your training a success , not a flop? Top Reasons Your Sales Training Will Fail. Some are neutral.

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Training Hiring Discount Hotels 89

Allego

APRIL 16, 2024

Increasingly, sales teams use it to personalize content, enhance sales training , improve onboarding, conduct competitive analysis, streamline sales communication, and more. The challenge is when you use this type of tool, it acts like a human and it’s very confident in its result.” There’s no doubt about it.

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Hiring Scale Proposal Analysis 62

Showpad

DECEMBER 11, 2020

As a sales manager, it’s important to recognize that you have a better chance of slowly but steadily building a talented sales team with the help of a strong sales training platform than you do of hitting home runs on every hire and creating an elite group out of sheer luck. It must support your sales training program.

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Training Hiring Exercises Collateral 59

Lessonly

JUNE 29, 2020

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. The right tools will change training new and seasoned reps from a monumental task to an easy peasy one.

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Customer Service Training Customer Face-to-face 26

Increase Sales

DECEMBER 13, 2011

At this time of year, many small business owners, entrepreneurs and professional sales people are squeezing loyal customers relationships to increase sales. This makes sense as it is easier to sell to already loyal customers who already knows and trusts you. Sales Training Coaching Tip: Write a referral on LinkedIn.

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Customer Referrals Small Business Small Business 127

Babette Ten Haken

AUGUST 2, 2018

Businesses have a customer experience gap. Each individual I’ve spoken with is adamant that: “W e stick close to the customer to create great experiences.”. The customer experience gap starts with self-focus within departments. As a result, everyone is busy executing their departmental version of sticking close to the customer.

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Customer Survey SME Retention 55

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? But how effective is customer self-service? Discussion forums.

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Customer Knowledge Base Customer Service Consumer 44

Julie Hanson

FEBRUARY 1, 2021

Here is a common example of customer body language that is widely (mis)read on video: Resting Business Face. PRO TIP: Don’t let your customers be passive! By continuously checking-in/asking questions, you are ensuring that your customer is an active participant in the video call and not simply a passive observer.

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Video Face-to-face Call-back Guarantee 121

BuzzBoard

MARCH 28, 2024

This initial step requires extensive market research to understand potential customer needs and challenges. The key lies in understanding the necessities of small and local businesses that heavily rely on digital initiatives to augment customer visibility and engagement. These could range from CRM systems to email autoresponders.

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Webinar Metrics Case Study Comparison Small Business 98

Julie Hanson

MAY 10, 2021

And want to know the ONE THING you can do to immediately improve your connection with your customer and increase interaction on virtual sales calls? The first few moments of any virtual sales call, presentation, or demo should be dedicated to establishing a connection with your customer. Create more actively engaged customers.

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Video Face-to-face Up-Sell Coaching 86

Smooth Sale

APRIL 22, 2024

Whether you’re operating out of a chic downtown office or a bustling workshop on the outskirts of town, this insurance isn’t just important—it’s a must. Train your team on security protocols; often, humans are the weakest link. Learn more to train teams and join the advocacy program. Think of it as the moat around your castle.

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Insurance Insurance Real Estate Hiring 96

Babette Ten Haken

AUGUST 13, 2018

It becomes a matter of how we leverage customer experience, long-term. What type of internal customer experience do we “experience”? But also, on behalf of the customers we serve. Successfully retaining customers, instead of continuously replacing them, is not a tactical customer experience exercise.

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Customer SME Retention Quota 53

The Pipeline

OCTOBER 3, 2011

Customer Hot Potato – Sales eXchange – 117. Stored in Attitude , Business Acumen , Communication , Customer Care , Proactive , Sales eXchange , execution. With so many opportunities to ensure customer satisfaction, it is a wonder how some companies keep blowing it. Customer Care. January 2008. December 2007. Book Notice.

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Pipeline Customer Demand Generation Agencies Hiring 227

No More Cold Calling

JUNE 29, 2019

Why it’s important to train from the trenches. From now on, I am going to make it a fixed rule that no unit, from the time it reaches this theater until the war is won, will ever stop training.”. I also learned about the intense training that our allied troops underwent and the critical importance of ongoing training.

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Referrals Social Media Sales Qualified Lead Cold Calling 222

The ROI Guy

OCTOBER 7, 2014

Alinean Launches Value Expert™ Sales Training to Help Reps Engage Earlier and Sell More Effectively Today we announced the launch of Value Expert™ Sales Training, an important milestone. The training advances to instructor-led workshops, including the following important topics: Why is Value Selling Important to You?

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Vendor Training B2B Channels 70

Babette Ten Haken

AUGUST 6, 2018

Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. When we have the opportunity to work directly with customers, customers really are not listening to what we have to say. That is, until customer issues escalate. Not pretty, eh?

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Customer Engineering SME Retention 55