The ROI Guy

AUGUST 27, 2018

If you are using Interactive Value Selling and Marketing Tools, you may be sitting on a wealth of customer intelligence that you could be leveraging. Best, your prospects and customers willingly opt-in to providing the data, in order to get their personalized assessment and business value analysis results.

Ideal Customer Profile 55

Ideal Customer Profile Tools Eloqua Customer 55

Product Management University

AUGUST 3, 2020

All customer testimonials pretty much follow the same blueprint. Customer background. The problem the customer was facing before our solution. Benefits to the customer and success metrics. The Playbook: Customer Testimonials: The Wheel That’s Missing. Your New Blueprint for Customer Testimonials.

Customer 98

Customer Face-to-face Relationals Industry 98

Babette Ten Haken

OCTOBER 13, 2020

Typical customer discovery involves speaking with current and potential customers. However, often the customer discovery process falls short of delivering on client needs and expectations. Instead of creating a terrific customer experience, clients are turned off and become former customers. Sound familiar?

Customer 106

Customer Engineering Automotive Pharmaceuticals 106

Mindtickle

OCTOBER 8, 2019

Then, from 4:30pm – 5:15pm, they’ll lead a hands-on workshop with the support of MindTickle. For a detailed session description of this can’t-miss workshop, see below! Session info: Design Workshop: Building Sales Simulators That Maximize and Reinforce Sales Performance. We look forward to meeting you there! . Speakers: .

Sales Enablement 45

Sales Enablement Lead Rank Conference Segment 45

Babette Ten Haken

JULY 18, 2018

Customer bombardment should be a no-brainer non-strategy. Especially when it comes to how not to create a positive customer experience. Yet what should be common sense often flies in the face of customer experience reality. Do you really know how many times customers receive notifications from your organization?

Webinar Metrics 59

Webinar Metrics Customer Strategy Real Estate 59

Babette Ten Haken

FEBRUARY 25, 2020

Today we’re talking about the importance of having storytelling patience when conducting customer discovery interviews. Customer discovery is a methodology used for building startups, new corporate ventures / intrapreneurial activities, design and engineering projects, and sales. Consequently, our storytelling patience plays out big.

Customer 77

Customer Lead Rank Engineering Retention 77

DiscoverOrg Sales

JANUARY 24, 2017

Now I live in Customer Success, where our strategic accounts team is applying a “starter kit” version of ABE in our best accounts. We have identified a list of Customers where value has been captured and ROI is impressive, but where we also feel a more strategic level of relationship is waiting to happen. Lao Tzu had it right.

Account 120

Account Account Based Marketing Customer Jigsaw 120

Babette Ten Haken

JULY 16, 2018

The transformation of loyal customers into former customers is a real conundrum. Especially in the age of big data meets customer satisfaction. After all, if you continuously keep your fingers on the pulse of your customers, all that data should tell you who is vulnerable. Sadly, customer abandonment becomes the norm.

Customer 58

Customer Survey Loyalty Promotion 58

Sales and Marketing Management

OCTOBER 26, 2020

Sales run through the phone, website or customer portal focused on the smallest opportunities and the long tail of lower-value accounts. Most customers, in most situations, simply don’t need or want an in-person interaction. . Getting virtual sales right involves far more than using digital tools. Reimagining Sales Coverage.

Lead Rank 339

Lead Rank Quota Face-to-face Hiring 339

Babette Ten Haken

AUGUST 1, 2018

Customer success storytelling leverages customer experiences. These stories portray the actual experiences an organization’s own customers have, when working with that organization. How can organizations capture their customer success stories ? Customer success storytelling is about the customer-as-hero’s tale.

Customer 51

Customer Demand Generation Agencies Hiring Demand Generation 51

Allego

DECEMBER 13, 2023

Top Sales Enablement Conferences for 2024 Allego S3 — June 4-6, Boston Allego customers, executives, and insiders will come together for the 8th Annual S3 Conference. Topics include sales automation, AI-driven strategies, and innovative tools to streamline sales processes and enhance customer engagement. See you out there!

Conference 77

Conference Sales Enablement Biotechnology Insurance 77

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Doing so can minimize any problems or glitches occurring and maximize customer satisfaction. Photo by Geralt via Pixabay.

Customer Service 78

Customer Service Customer Hiring System 78

Nutshell

MAY 11, 2023

AI tools can provide sales teams with valuable insights based on data, identify new leads, personalize customer experiences, and optimize sales processes. While researching tools, watch out for companies using the term AI when automation is really the more fitting term. Want to learn more about sales automation?

Sales Process 118

Sales Process Lead Rank Lead Scoring Sales Automation 118

Steven Rosen

JUNE 5, 2023

They craft innovative solutions that address customer needs. Contact me today to learn more about our Bold Sales Leadership Workshop. 7 Traits of Bold Sales Leaders 1. Developing Innovative Solutions and Generating Buy-In : Bold sales leaders encourage innovative thinking.

Sports 156

Sports Construction Sales Leadership Territories 156

Babette Ten Haken

JUNE 14, 2018

Customer micro experiences play out big time, towards acquiring and retaining a loyal customer base full of raving client evangelists! And the summer months offer us all a bit more breathing room to ask ourselves questions about customer experience that, well, make us a bit uncomfortable. Think about it. Just sayin’.

Customer 70

Customer SME Retention Exercises 70

Your Sales Management Guru

SEPTEMBER 21, 2015

What Happened at the End of the Sales Leadership Training Workshop? It was an interesting out come at the end of the two day Sales Management Training Workshop last week… We discussed the Role of Sales Management, what Strategies face sales managers and focused on the Execution of sales management tactics.

Lead Rank 40

Lead Rank Lead Scoring Hiring Face-to-face 40

Act!

APRIL 22, 2024

Given that most small businesses are already cash-strapped, it becomes even more challenging to cater to changing customer needs and drive sales. There are ways to build your customer base and generate revenue despite an economic slowdown. You can use detailed customer profiles available on Act!

Small Business 52

Small Business Small Business ACT Face-to-face 52

Babette Ten Haken

JUNE 25, 2018

Your customers do not care whether you make your quarterly numbers or fulfill your organization’s KPIs. And besides, your customers do not care about creating tremendous customer experiences… for you. And besides, your customers do not care about creating tremendous customer experiences… for you.

Customer 54

Customer SME Retention Hiring 54

Product Management University

AUGUST 3, 2020

All customer testimonials pretty much follow the same blueprint. Customer background. The problem the customer was facing before our solution. Benefits to the customer and success metrics. The Playbook: Customer Testimonials: The Wheel That’s Missing. Your New Blueprint for Customer Testimonials.

Customer 52

Customer Face-to-face Relationals Industry 52

Babette Ten Haken

JUNE 20, 2018

You have a nagging feeling that your post sale teams really own customer retention. What is the rate of post sale customer abandonmen t in your organization. How well does your organization “stick close to the customer”? When post sale teams are disconnected from customer retention, here’s what really happens.

Retention 65

Retention Hiring Customer Compensation 65

Julie Hanson

MARCH 11, 2021

In a virtual world, eye contact takes on even greater importance as other means of connecting with our customers are unavailable to us. Unlike in a live setting, your customer can’t tell where your attention is directed on a video call. The majority of the time people have their eyes focused on the customer’s image.

Video 139

Video Face-to-face Study Up-Sell 139

Julie Hanson

FEBRUARY 16, 2021

Salespeople are discovering first-hand how difficult it is to connect with customers on camera. Jen discusses connecting with your customer through conversation, the value of preparation, and truly owning your space. For workshops, keynotes, and events, get in touch with us here. * Talking to a camera is not a natural skill.

Sports 77

Sports Customer Video Report 77

Babette Ten Haken

MAY 31, 2018

However, conducting them is one of the best ways to gauge the validity of customer experience (CX) survey results. However, what happens when customer experience survey results indicate positive results. In fact, rate of client defection was on track to overtake and pass rate of customer acquisition. Let’s face it. Contact me.

SME 61

SME Customer Retention Survey 61

Babette Ten Haken

AUGUST 2, 2018

Businesses have a customer experience gap. Each individual I’ve spoken with is adamant that: “W e stick close to the customer to create great experiences.”. The customer experience gap starts with self-focus within departments. As a result, everyone is busy executing their departmental version of sticking close to the customer.

Customer 55

Customer Survey SME Retention 55

Babette Ten Haken

MARCH 8, 2018

There is a difference between renewing customers and retaining them. When the workforce views renewing customers as a function of retaining customers, everyone begins to understand how “what they do” fits into “what everyone else does.” Together, the puzzle pieces solve a complex equation.

Strategy 74

Strategy Customer Retention SME 74

Babette Ten Haken

AUGUST 13, 2018

It becomes a matter of how we leverage customer experience, long-term. What type of internal customer experience do we “experience”? But also, on behalf of the customers we serve. Successfully retaining customers, instead of continuously replacing them, is not a tactical customer experience exercise.

Customer 53

Customer SME Retention Quota 53

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? But how effective is customer self-service? Discussion forums.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

Sales and Marketing Management

NOVEMBER 17, 2019

You can send individuals to workshops or bring someone to you to provide a tailored program. . Having the tools to help you sell is definitely a boon for any small sales team — as long as the tools work well together. Customers have questions; they want answers. Is your whole organization aligned around the customer?

Collateral 230

Collateral Sales Qualified Lead Guarantee Resources 230

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. Sequestering employees in well-entrenched departmental silos reinforces specific professional mindset, habits, skills and tools.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

JULY 5, 2018

Where do you stand when it comes to customer experience mid year? And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? Too many professionals wait until the official “numbers” are available to realize that they blew it with their customers. You know that.

Retention 56

Retention Customer Churn SME 56

SBI Growth

DECEMBER 9, 2019

For some time now here at SBI, we’ve been describing the measurable benefits of taking a more holistic approach to customer experience. Taking a broader view of your customer’s experience usually requires an expanded line of sight for marketing –

Customer 218

Customer Strategy Benefit Marketing 218

Babette Ten Haken

AUGUST 6, 2018

Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. When we have the opportunity to work directly with customers, customers really are not listening to what we have to say. That is, until customer issues escalate. Not pretty, eh?

Customer 55

Customer Engineering SME Retention 55

BuzzBoard

MARCH 28, 2024

This initial step requires extensive market research to understand potential customer needs and challenges. The key lies in understanding the necessities of small and local businesses that heavily rely on digital initiatives to augment customer visibility and engagement. These could range from CRM systems to email autoresponders.

Webinar Metrics 98

Webinar Metrics Case Study Comparison Small Business 98

Increase Sales

DECEMBER 13, 2011

At this time of year, many small business owners, entrepreneurs and professional sales people are squeezing loyal customers relationships to increase sales. This makes sense as it is easier to sell to already loyal customers who already knows and trusts you. Credit www.sxc.hu. ” And he was right. Share on Facebook.

Customer 127

Customer Referrals Small Business Small Business 127

Sales and Marketing Management

JULY 22, 2020

But, while many teams are sending emails, they’re not all maximizing it as a marketing tool. Yes, you can certainly use them to promote a new offer or invite customers to your next webinar. People think of them as a sales tool for converting customers. In failing to do so, they’re leaving an opportunity on the table. .

Top of Funnel 177

Top of Funnel Real Estate Face-to-face Promotion 177

Julie Hanson

DECEMBER 10, 2020

I’m not advocating you paste on a phony smile – your customer can read that – especially on-camera. Saving your customer time or money? For free tips, tricks, and tools, sign up for our newsletter here. For workshops, keynotes, and events, get in touch with us here. For example, are you: Solving a problem?

Video 120

Video Face-to-face Up-Sell Conversion 120

Highspot

JUNE 1, 2023

The majority of sales leaders consider enablement as a practice to be mission critical and prioritize their enablement platform as a top three tool in their revenue tech stack, according to 2023 research conducted by Gerson Lehrman Group on behalf of Highspot.

Scale 98

Scale Infusion Enterprise Enterprise 98