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My Latest on Using Email to Book New Meetings

Understanding the Sales Force

Using email to book new meetings sounds awesome. After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs. What will you do?

Meeting 193
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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

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Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

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Meet the Spiff Team: Chapter Ten

The Spiff Blog

Welcome to the next installment of our Meet the Team series. Ali Schurman, Customer Support Tech Meet Ali! Lulu has experience in customer service, sales, onboarding, data analysis, and languages (he speaks three). Lulu is a highly energetic person who loves challenges, meeting new people, and working in teams.

Meeting 71
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A Festive Look at Customer Service Skills Training (Featuring 7 Beloved Holiday Characters)

Lessonly

Yep, we’re using seven holiday characters to talk about building a robust customer service skills resume. Leveraging a customer service skills training software that equips CS reps to better serve customers who use your software. Curiosity: Hero Boy from The Polar Express. Check it out here ! .

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Meet the Spiff Team: Chapter Three

The Spiff Blog

Welcome back to our Meet the Team series where we give you a peek behind the curtain and introduce you to some of the people behind the Spiff brand. Without further ado, let’s meet the team! Without further ado, let’s meet the team! Marcello Albuquerque, Software Engineer. Benjamin Naugle, Software Engineer.

Meeting 62
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Why Use Call Center Training Software for Customer Service Enablement?

Lessonly

Why use call center training software for customer service enablement? . Now google the phrase “customer service enablement,” and the returns are just one-tenth that number. During that online transaction, they’re not engaging with a salesperson; they’re working with a customer service agent.