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It’s National Customer Service Week!

SugarCRM

Many studies have shown that providing the best customer experience impacts your top line. Customers buy more, and renew more often, if they feel they have they received a great experience. A great customer experience that augments your product is now a must. The first week of October is Customer Service Week.

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5 Retention Strategies That Don’t Work Without Killer Customer Service Skills

Lessonly

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

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[Message to Management]: 74 Percent of Salespeople Are Failing

No More Cold Calling

Dan Lyons explores this issue and shares research from the Objective Management Group in his Hubspot post, “ Study: 3 of 4 Sales Reps Have No Idea What They’re Doing.” Engineers study engineering. CFOs study accounting.” So they “wing it” and fail. Marketing people get marketing degrees.

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Why Your B2B Company Needs A Revenue Operations Strategy

Hubspot Sales

The role of Revenue Operations is to ensure accountability and synchronicity among the goals and activities of organizations that are responsible for driving revenue, which is typically between sales, marketing, and customer service. Alignment between these three groups is especially important for B2B companies.

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“Why I’m So Interested In Selling,” John Nardella

Partners in Excellence

My brother was studying industrial engineering at USC and conducted his senior project on the company for his ERP class. On my father’s side, my grandfather’s success in running a small grocery store stemmed from his strong relationships and exceptional customer service. I felt trapped.

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Some Additional Thoughts.

Sales and Marketing Management

One of my clients created teams that included sales reps, sales engineers, account managers, customer service people and representatives from accounting for a short burst of high activity. article called “ Google Spent 2 Years Studying 180 Teams. The short answer? Here’s an example: Teams can be short lived.

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Meet the Spiff Team: Chapter Three

The Spiff Blog

Marcello Albuquerque, Software Engineer. Born in California, Dave grew up in Boise, Idaho before moving to Seattle, Washington for undergraduate studies at the University of Washington in politics and economics. Bobby Bartlett, Technical Support Engineer. Erli Ametaj, Technical Support Engineer. suburbs of Maryland.

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