article thumbnail

Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

Stated somewhat differently, customer problems are opportunities in disguise. When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., The tendency in this country over the last 10 to 15 years has been to regard customer service as a cost center.

article thumbnail

How Tech Can Improve Your B2B Customer Service

Pipeliner

Technology has revolutionized customer service. Businesses can use many technologies to engage with customers and fulfill their requests. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Why You Need Tech for B2B Customer Service.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Maximizing Success with Digital Sales Referrals: A Guide

Vengreso

With these insights at hand, you’re well-equipped to maximize the benefits of Digital Sales Referrals in your business strategy. With over 700 million users globally, LinkedIn is a great way to make contacts in multiple industries and locations. Subscribe to Modern Selling on the app of your choice!

article thumbnail

Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Doing so can minimize any problems or glitches occurring and maximize customer satisfaction. Via Pexels.

article thumbnail

7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

article thumbnail

How to Maximize CRM Return on Investment

Pipeline

This blog will answer this question along with some other topics about CRM ROI, namely how to calculate the ROI, some basic sales and marketing KPIs to consider, and three effective ways to maximize your CRM return. Obviously, the metrics and KPIs you’re focused on will vary by business and industry. times more than the $5.60

article thumbnail

15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. After two bad experiences, 76% of customers are gone. Enterprise pricing available.