article thumbnail

Success During the Pandemic – Customer Retention Is Key

Zoominfo

These businesses offer a customer experience that connects with buyers, whether that is web conferencing software, TV streaming services, or home cleaning products. Gartner, How Marketers Are Adapting to Disruption During COVID-19: Findings From the 2020 Customer Loyalty and Management Marketing Poll, September 2020.).

Retention 219
article thumbnail

Pick The Right Plays: Using the Go-To-Market Framework

Zoominfo

ZoomInfo has identified four areas — or quadrants — that together create a framework for a successful go-to-market approach: Build loyalty. Build Loyalty. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company. Offer expansion.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Automated Customer Correspondence

Cincom Smart Selling

The solution lies in customer communication management (CCM) software that automates and streamlines correspondence at an enterprise scale. Our Eloquence solution makes correspondence easy for staff while giving customers tailored, on-time messaging that drives satisfaction, loyalty, and advocacy.

article thumbnail

Streamline Sales Processes with Enterprise CPQ

Cincom Smart Selling

Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software? What Is CPQ Software? Integration checks for discounts, promotions, and other conditions impacting pricing.

article thumbnail

Pick The Right Plays: Using the Go-To-Market Framework

Zoominfo

ZoomInfo has identified four areas — or quadrants — that together create a framework for a successful go-to-market approach: Build loyalty. Build Loyalty According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. Offer expansion. Company transformation. Market expansion.

article thumbnail

Servitization: How to Empower Sales to Drive Growth, Loyalty and Value

Showpad

However, if successful, servitization offers the possibility not only for higher revenue but also for improved customer loyalty. Stage Three: Capitalizing on Analytics-Enabled Software Sales. Promoting a shift in business will inevitably involve a much broader stakeholder group to influence, from specialists to the C-Suite.

Loyalty 56
article thumbnail

5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Fostering long-term customer loyalty is of vital importance, because keeping your regular clients on board is the cornerstone of success in business. Clients paying for SaaS (that is, software as a service) will be doing so on a recurring basis. As with any software, SaaS is subject to an open-ended process of amending and reworking.

Churn 59