Anthony Iannarino

NOVEMBER 22, 2019

Salespeople and sales organizations work very hard to differentiate themselves and their offerings as a way to create a competitive advantage. Few would dare to describe their people as their competitive advantage, even when it is true. When your competition zags, you should zig. Caring is Expensive. Essential Reading!

Competition 133

Competition Call-back Guarantee Proposal 133

Sales Management Plus -- SMP

MARCH 21, 2023

During difficult economic times, it is especially important for distributors to protect against competitive encroachment. As the focus shifts from growth of new accounts to maintaining and nurturing existing accounts, distributors must protect their turf and ensure that rivals don’t successfully steal away customers.

Competition 52

Competition Account Loyalty Distribution 52

Pipeliner

FEBRUARY 19, 2018

Exceptional salespeople recognize that they have dependencies and that their success depends on the performance of others in the delivery chain, particularly customer service. Frontline service people receive information on these five subjects that are vital to effective long term sales performance. Does it provide value?

Customer Service 74

Customer Service Customer Social Media Policies 74

Smooth Sale

SEPTEMBER 6, 2022

Attract the Right Job Or Clientele: How to Set Your Business Apart From the Competition. Our collaborative blog offers insights on ‘How to set your business apart from the competition.’ There is always competition, and it is essential to know how we differ to the advantage of our clientele. Image credit.

Competition 78

Competition Outsourcing Services Hiring How To 78

Crunchbase

APRIL 22, 2021

The world of B2B sales is nothing short of competitive. In today’s digital landscape, businesses have more ways to connect with customers and convince them of their product’s value than ever before. So how can businesses ensure customers are choosing their product instead of a competitor’s? What is competitive selling?

Competition 52

Competition How To Customer Service Consumer 52

Close.io

FEBRUARY 20, 2020

The battle of sales isn’t won with weapons: it’s won with persuasion. What sets you apart from the competition? Are you and your sales team fully prepared to answer these questions? They will be if they have sales battle cards. So, what are sales battle cards? What are sales battle cards? Let’s find out.

Competition 95

Competition Comparison Sales Enablement Case Study 95

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156

Customer Wireless Customer Service Call-back 156

Hubspot Sales

MARCH 29, 2019

It's worth considering competition-based pricing. Competition-Based Pricing. With competition-based pricing, competitors' prices are used as a benchmark. And products are priced at, below, or above competitor prices, rather than pricing based on customer demand or production costs. Advantages of Competition-Based Pricing.

Competition 108

Competition Margin Retail Lead Rank 108

John Barrows

MAY 9, 2018

In my sales trainings I always ask reps what they think their #1 competitive differentiator is. Most answers focus on specific features, functions, the company history, people, customer service, etc. Regardless of whether or not it’s true, our competition can say or spin information however they want, and they will.

Competition 78

Competition Ideal Customer Profile Case Study Marketo 78

SBI Growth

JULY 20, 2018

Mike has been a Customer Experience (CX) pioneer. Our guest on today’s episode of hbspt.cta.load(23541, '39dd4f48-b0ca-486a-9fa5-4e1fb27489aa', {}); Mike McCalley, Vice President of Strategy & Marketing for CECO Environmental Corporation, a globally diversified and energy technology company. He embraced.

Competition 197

Competition Energy Strategy Account Based Marketing 197

Lead411

SEPTEMBER 9, 2020

Differentiators – Stand Out From Your Competition. The main ways to stand out from the competition depends on what problem you solve and how you solve it. Words like: Time, Cost, Customer Service, Love, Hate, Price, Success, Easy, Fast, etc. Customer Service (6%). Time (22%). Accurate/reliable (20%).

Competition 52

Competition Intent Data Exercises Fashion 52

PandaDoc

AUGUST 26, 2020

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. As a matter of course, this involves keeping a watchful eye on what your rivals are doing to help you glean a crucial competitive advantage.

Churn 59

Churn Customer Service Loyalty Customer 59

Janek Performance Group

APRIL 17, 2024

In B2B sales and marketing, companies employ various strategies to drive growth and expand their client base. Here, we’ll explore the role of BDRs, the pros and cons, and best practices to utilize them effectively: The Role of BDRs Typically, BDR is an entry-level position in larger, more complex sales organizations.

Outsourcing Services 118

Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

Sales Gravy

SEPTEMBER 16, 2023

Delivering A Next-Level Customer Experience In this Sales Gravy Podcast, Jeb Blount talks to Clare Dorrian, SugarCRM's CMO, about putting people first, building human connections, and prioritizing the customer experience in a saturated market. In a highly competitive market, differentiation is key.

SugarCRM 96

SugarCRM Customer Marketing Outbound 96

Seismic - Sales Effectiveness

AUGUST 13, 2019

World-class sales teams embrace competition and collaboration, which ultimately result in increased sales productivity and sales efficiency. “Competition makes us faster. ” Competition is in our nature. Why Should Sales Teams Compete? Why Should Sales Teams Collaborate?

Competition 62

Competition B2C Sales Enablement Face-to-face 62

The Brooks Group

MAY 24, 2017

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1. Helps You Achieve Higher Margins.

Customer Service 49

Customer Service Benefit Customer Margin 49

Increase Sales

AUGUST 3, 2012

With Sherlock Holmes making a revival, his infamous quote “that’s elementary, my dear Watson ” will once again be heard and it is very true about what is the new competitive advantage in today’s global, technology driven market place. Actually the new competitive advantage is really quite old. Credit www.sxc.hu.

Competition 156

Competition Small Business Small Business Infusion 156

The Brooks Group

JULY 23, 2018

But your customer-centric strategy should go beyond the sales team. To truly be successful in today’s competitive landscape, your organization must have a strong alignment between the Customer Service, Marketing, and Sales departments. Align Your Sales, Marketing, and Customer Service Teams with IMPACT.

Customer Service 56

Customer Service Research Revenue Customer 56

SugarCRM

MAY 9, 2023

Customer Experience (CX) has recently become a buzzword, a phenomenon that Adrian Swinscoe , customer experience consultant and expert, attributes to the power of choice the internet has bestowed upon modern consumers. That’s where his notion of Punk CX was born.

Customer Service 26

Customer Service Customer Channels Data 26

Engage Selling

AUGUST 23, 2018

Let’s face it, your competition inevitably comes up every so often while you speak with prospects and clients. You need to know how to talk about the competition. The solution is NOT to bring up every rumor or horror story … Read More »

Competition 92

Competition Face-to-face How To Prospecting 92

Pipeliner

JULY 6, 2018

95% of business don’t know what their competitive advantage is. This shocking statistic means that the vast majorities of companies are not promoting and utilizing their top skill sets that customers want, and are likely losing out on revenue. Jaynie Smith discusses competitive advantage with John Golden.

Competition 40

Competition Advertising Advertising Promotion 40

Allego

APRIL 18, 2024

Well, it’s no longer just a promise—AI is actively reshaping the way we manage our day-to-day tasks and how we conduct business, particularly in sales. With its rapid adoption, everyone’s on the hunt to use this technology for a competitive edge. To help you, I dug deeper to see how sales teams can use AI.

Examples 62

Examples Top of Funnel Lead Rank Lead Scoring 62

Lessonly

APRIL 14, 2021

The most important job of a successful customer service rep is to build relationships. Most businesses today have competition. Customers are spoiled for choice and can pick and choose among competitors based on a number of factors. The answer is customer service. Thank you for coming to my TED Talk.

Customer Service 26

Customer Service Training Customer Face-to-face 26

SalesFuel

APRIL 8, 2024

By the time reps meet with a lead, the buyer has likely learned all about them and their competition. Non-monetary benefits, such as excellent customer service, should be discussion points. The goal is to identify a very high value benefit to the customer. This includes pricing details, as well as offers and discounts.

Negotiation 115

Negotiation Buyer B2B Hiring 115

SBI

FEBRUARY 26, 2019

Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service. Chorus.ai , creator of the number one conversation intelligence platform for high-growth sales teams, was presented with six Stevie® Awards in the 13th annual Stevie Awards for Sales & Customer Service.

Customer Service 50

Customer Service SAP Hiring Customer 50

Zoominfo

JANUARY 23, 2021

Sales account management, like sales, is selling. For the sales account manager, getting processes down can mean the difference between achieving massive growth and losing customers to the competition. What Is the Difference Between Sales and Account Management? Let’s do a quick overview.

Account 238

Account Lead Rank Ideal Customer Profile Decision Maker 238

Hubspot Sales

FEBRUARY 28, 2018

When it comes to recruiting, hiring, and retaining great sales talent -- few things are more persuasive and important than maintaining a competitive sales compensation plan. Sales Compensation Plan Tips. For most sales positions, base salary is a must. Think twice before assigning full commission. Be flexible.

Compensation 85

Compensation Competition Salary Commission 85

Janek Performance Group

MARCH 12, 2024

Sales executives and sales managers would agree that their sales teams need ongoing training, coaching and support to get to the top of the game and stay there. In a fiercely-competitive market, your sales reps should challenge themselves to learn more, achieve greater results and embrace new strategies.

Outsourcing Services 62

Outsourcing Services Training Hiring Workbooks 62

Understanding the Sales Force

NOVEMBER 29, 2023

After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs. Emails don’t work and there isn’t much competition on the phone.

Meeting 193

Meeting Cold Calling Outbound Inbound 193

Babette Ten Haken

OCTOBER 17, 2018

Competitive mimicry abounds in today’s overwhelmed, often socially-driven, marketplace. The same occurs in businesses involved in competitive mimicry. As a result, this tactic initially confuses not only our customers and investors, but those competitors’ customers, too. Let’s face it. There’s a reason. Be flattered.

Competition 66

Competition Ideal Customer Profile SME Face-to-face 66

Steven Rosen

APRIL 13, 2020

Sales Leadership Roundtable – Part II. This is the second post from the sales leadership roundtable. Messaging has shifted from competitive take-outs to how can we help drive down cost reductions to drive efficiency. Be sensitive to customers as there are millions that are unemployed. Click here to read part one.

Sales Leadership 298

Sales Leadership How To Journal Conference 298

Sales and Marketing Management

FEBRUARY 11, 2021

Its customer service? Its sales expertise? That's all well and good when your sales force works in a traditional workplace – sharing office space and meeting face-to-face. We tend to think of inside sales reps as being reasonably autonomous. Over time, you risk your remote sales reps becoming too self-focused.

Inside Sales 348

Inside Sales Revenue Lead Rank How To 348

Sales Training Connection

APRIL 24, 2013

Sustainable competitive advantage? Unfortunately due to global competition and advanced manufacturing technologies, it is very difficult to sustain a competitive advantage by product alone. Now it is possible to differentiate by added value such as customer service. Get sales training in the game.

Competition 109

Competition Pivotal Training Compensation 109

Pipeliner

AUGUST 1, 2023

The e-commerce sector is becoming increasingly competitive and it’s getting harder to stay afloat with a bad product. Why shouldn’t the customer go to someone else with a better product? Once this is sorted, you can move on to the next steps to make it more appealing to your customers.

Demographics 97

Demographics Competition Follow-up Up-Sell 97

Hubspot Sales

NOVEMBER 22, 2023

When it comes to sales, there's a lot of innovation happening — and therefore, a litany of new tools. But only one type of tool is considered "effective" by 78% of global sales professionals. It's a CRM (or Customer Relationship Management Platform). If you're in sales, this result shouldn't be a big surprise.

Data 90

Data Tools Closing Hubspot 90

SMEI

JANUARY 5, 2024

In today’s highly competitive job market, particularly in the dynamic fields of sales and marketing, standing out to prospective employers is more crucial than ever. This is where professional certification comes into play, serving as a significant differentiator that can set you apart from the competition.

Marketing 87

Marketing Ideal Customer Profile Social Media Google Analytics 87