Remove Call-back Remove Customer Service Remove Education Remove Tools
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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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3 Customer Service Secrets – True or False?

Mr. Inside Sales

When you have to call your cell phone company, do the following words describe your feelings? If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Answer: False.

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Most Frequently Used Web Tool In My Tool Kit

Fill the Funnel

The most frequently used web tool in my tool kit currently is TimeTrade. As I began writing this series, I lined up a list of the newest, most interesting web tools that I have come across in the last few months. One of the appointment types that I have created is for 15 minutes and I call it an Introductory Call.

Tools 121
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Customer Service Training in Call Centers: A Quick Guide to Building a Better Team

Lessonly

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .

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What’s the Best Way to Convince a Local Business Client to Implement Social Media Marketing?

BuzzBoard

A proficiently managed Facebook marketing strategy can result in higher sales, enhanced customer service, and bolstered brand loyalty. Twitter, a fast-paced platform rich with information, is an ideal tool for local businesses to share important news, announce special offers, or disseminate latest updates. Facebook, boasting 2.7

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Inside Sales Power Tip 143 – Sales Message Makeover

Score More Sales

No return calls on voice mail messages? Even the craftiest sellers must re-word and re-tool their messaging as time goes on. Here are some suggestions to help you get your messaging groove back: Start from scratch. We’re helping them solve customer service issues faster with higher satisfaction rates. .

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Why CEOs Are Failing Account Based Sales Reps

No More Cold Calling

They don’t have the skills or tools for success in a Sales 3.0 Your team is now educated—for the rest of their life. They invest dollars in upgrading ERP Systems, marketing, equipment, and software each year, but for some reason, they don’t see value in upgrading the education provided to their sales and service teams.

Hiring 214