Business as (Un)usual: Best Practices for Salespeople Amidst COVID-19
Sales and Marketing Management
MAY 15, 2020
To ease their commitment concerns, offer flexible plan terms, such as a penalty-free cancellation period, month-to-month contracts or waived on-boarding or setup fees. To keep existing customers from closing their accounts, educate sales, billing and customer support professionals on how to diffuse panicked inquiries.
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