article thumbnail

Business as (Un)usual: Best Practices for Salespeople Amidst COVID-19

Sales and Marketing Management

To ease their commitment concerns, offer flexible plan terms, such as a penalty-free cancellation period, month-to-month contracts or waived on-boarding or setup fees. To keep existing customers from closing their accounts, educate sales, billing and customer support professionals on how to diffuse panicked inquiries.

Loyalty 296
article thumbnail

Companies That Care: Supporting Customers During the Coronavirus

Zoominfo

In mid-march, the FCC chairman Ajit Pai published the Keep Americans Connected Pledge , stating, “As the coronavirus outbreak spreads and causes a series of disruptions to the economic, educational, medical, and civic life of our country, it is imperative that Americans stay connected.”.

Company 173
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Google, Zoom, and Quarantinis Prove the Value of Online Training Software for Frontline Teams

Lessonly

To do so, companies are looking into online training platforms and other forms of interactive training software , which leads to an important question: Is online training effective? Your trip to Paris may have been cancelled but Merde! Zoom Etiquette, Software, and Star Wars. How do I use our new video conferencing software?

article thumbnail

TSE 1304: How To Generate Interest In Lost Opportunities

Sales Evangelist

Donald’s sales team had used a particular software and actually liked it. With changes happening in the TSE organization and the pandemic,however, they didn’t get to use the software as much and canceled the service. Due to Covid-19, the software company wasn’t doing too well.

article thumbnail

3 key factors that impact your customer churn rate

Nutshell

Churn , often known as “ churn rate ,” is the measurement of the number of subscription customers who have canceled their subscription over a set period of time. While a mobile fitness app may offer monthly subscriptions, it is more practical for a tax preparation software company to offer annual renewals. HOW DO YOU SELL?

Churn 133
article thumbnail

The Subscription Economy Is Here — and Your Buyers Demand the Shift

Mereo

I’m subscribed to Amazon Prime, Spotify music service, HBOMax, Netflix and Disney Plus TV and movie streaming, Dinnerly meal deliveries, home alarm, bi-monthly nutrition supplement deliveries, education mystery boxes for my son, news outlets, Office365, Adobe Creative Suite and a handful of outdoor magazines. Buyers Will Subscribe to Value.

Buyer 74
article thumbnail

Duplicate This SaaS Onboarding Process and Best Practices to Create Raving Fans

Gong.io

How can you increase engagement for your software as a service (SaaS) app? Churn, also known as customer attrition, is the percentage of users who cancel a recurring subscription within a given period. It factors in customer expansions, as well as downgrades and cancellations. With an effective SaaS onboarding process.

Churn 62