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It Will Cost You Dearly

Engage Selling

Recently, a Canadian colleague of mine needed to travel out-of-country and wanted to purchase medical coverage for COVID-19. I happily referred her to my business insurance broker. But what happened next sure did not go the way either of us … Read More »

Insurance 117
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Do You Believe Customer Care To Be Top Priority for Your Business?

Smooth Sale

The better part of experiencing poor service is realizing what not to do regarding our business. Below, I share experiences encountered during our travel that illustrate the lack of customer care concern coupled with seemingly unethical practices. The travel agent is looking into the matter for us.

Hotels 106
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7 Ways to Level Up Your Support with Customer Service Training Software

Lessonly

Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. These are the bases of customer care. Add variety.

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How Top Sales Teams in the Travel Industry Win Again and Again Thanks to Better Training Methods for Employees

Lessonly

People are traveling once again and our world is slowly but surely opening up- yippy! Inbound calls are increasing, so teams are eagerly hiring new employees, scheduling them on 90-day onboarding plans, and sending them off to provide the best sales and service to your customers. . Source: (SHRM) .

Travel 26
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Maximizing Success with Digital Sales Referrals: A Guide

Vengreso

It’s all about connecting with customers online. With physical meetings and travel on hold, businesses had to adapt fast. Nurture Relationships: Maintain good relationships with customers/clients; they’re more likely to refer if they’ve had positive experiences. It’s a virtual sales revolution.

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Why Did The Move from Outside to Inside Sales Take So Long?

Understanding the Sales Force

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. When you travel by air, flight attendants still recite or play video that shows how to buckle a seat belt. That''s not what this is all about.

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Why Did The Move from Inside to Outside Sales Take So Long?

Understanding the Sales Force

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. When you travel by air, flight attendants still recite or play video that shows how to buckle a seat belt. That''s not what this is all about.