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5 Retention Strategies That Don’t Work Without Killer Customer Service Skills

Lessonly

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

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How to Improve your Customer Effort Score with Customer Service Training

Lessonly

Over the last few years, we’ve written a lot about customer service KPIs and metrics, talked with other customer service leaders about the metrics they find important, and even created a certification that focuses on customer service training , enablement, and KPIs. What is a Customer Effort Score?

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Tactics To Help You Meet Your 2020 Sales Goals

Sales and Marketing Management

Share links to your company’s latest case study with your prospects. Customers and prospects need you to do more than demonstrate products and breeze through a sales pitch. They want your expertise customized to their situation. One way to keep your customers happy is to be their unofficial customer service rep.

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How to Begin and Run A Business From Home

Smooth Sale

Begin and Run A Business From Home Image by Carl Heyerdahl via Unsplash Identifying Your Passion and Market Opportunities Reflection and market research are the first steps in launching a home-based business. Use digital marketing techniques and social media platforms to reach a larger audience and market your goods and services.

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Maximizing Success with Digital Sales Referrals: A Guide

Vengreso

In today’s interconnected world, leveraging our existing connections for growth opportunities has never been easier, thanks to social media platforms like LinkedIn. Tips For an Effective Digital Referral Strategy: Create Value: Your products/services should provide value so people feel confident recommending them.

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A coach should ride shotgun, not hog the driver’s seat

Selling Essentials RapidLearning Center

Consider this scenario: Iris is new on Salim’s customer service team. One day he hears her struggling to handle an irate caller and sees a perfect coaching opportunity. Salim calms the customer and even gets a new order. Transfer the call to me, then listen,” he whispers. After, he asks Iris if she followed what he did.

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Viva Customer Service! 3 Takeaways from ICMI’s CC Demo

Lessonly

Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. Instead, give new agents the opportunity to try things as they learn it. Dave Meier.