article thumbnail

The Keys To Retaining and Losing Your Customers

Understanding the Sales Force

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156
article thumbnail

Introducing Workflows: The Data-Driven Automation Solution

Zoominfo

Go-to-market data encompasses an enormous variety of valuable insights, including information about which companies are receiving new funding, current leadership at specific companies, inside scoops about upcoming projects or new hires, and which topics those companies are researching online. The permutations are infinite.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

So What is Customer Service Strategy?

Lessonly

The businesses I admire most develop and value a strong customer service strategy. Exceptional customer experiences go beyond reps simply offering support—it’s about building rapport and developing strong relationships. 78% of consumers say they’ve backed out of a transaction due to a poor service experience.

article thumbnail

How to Keep Sales Strong in Tough Times

Alice Heiman

2: Stay connected to customers and offer heartfelt value-adds. As you talk to customers during coronavirus fears , check to ensure you’re providing the best customer service possible for their evolving needs. Turn your customers into walking advertisements by giving them extraordinary customer service. #3:

How To 166
article thumbnail

The Interplay Between Employee Satisfaction and Business Success

Pipeliner

It’s a dual pathway where contented employees lead to enhanced productivity, better customer service, and, consequently, elevated business performance. Additionally, implementing anonymous feedback mechanisms ensures honest and constructive feedback, enabling leaders to identify areas of improvement and address them proactively.

article thumbnail

How to Use Social Media Listening to Monitor and Respond to Customer Feedback for a Small Business?

BuzzBoard

Such insights can assist in molding and fine-tuning a small business’s comprehensive marketing strategy, product development, and customer service approach. Then, you analyze this information to steer upcoming business decisions. Capitalizing on this information can be transformative.

article thumbnail

10 Sales training techniques every manager should know

PandaDoc

Improve employee and customer satisfaction Training gives salespeople useful sales skills and the guidelines and information that can improve their interactions with customers, as a result leading to greater customer satisfaction. Improving morale and a sense of unity may also improve sales performance.