Guru

JANUARY 3, 2020

They provide the support and sales documentation reps need to be effective. At Guru, our enablement team believes in using knowledge to empower all customer-facing teams to have better conversations with customers and prospects alike.

Face-to-face 62

Face-to-face Sales Enablement Sales Conversion 62

Pipeliner

FEBRUARY 11, 2022

Technology has revolutionized customer service. Businesses can use many technologies to engage with customers and fulfill their requests. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Why You Need Tech for B2B Customer Service.

Customer Service 98

Customer Service B2B Customer Maximizer 98

Partners in Excellence

JUNE 14, 2023

Pop Quiz time…… Put everything away, pull out a pen/sheet of paper, open a blank document on your computer, or open the notes app on your phone. Answer this question, you have 90 seconds: What does your customer care about? Probably no one answered something to the effect of “Helping my customers succeed.”

Customer 94

Customer Face-to-face Promotion Up-Sell 94

Product Management University

AUGUST 17, 2020

Do you recommend a sales discovery document for each product? 3 Reasons You Don’t Need a Sales Discovery Document for Every Product. You don’t need a product-specific sales discovery document for that. A product-specific sales discovery document limits your ability to uncover those issues and opportunities.

Lead Rank 52

Lead Rank Lead Scoring Buyer Relationals 52

Guru

NOVEMBER 1, 2018

After a year of working hard as a customer support representative, you get a huge promotion. you think, "Our documentation has never solved our customer’s issues. I can’t find the answers to my customers’ issues in these articles.” “I Maybe you’ve been in this scenario before. I’ll turn things around!".

Promotion 84

Promotion Tools Customer 84

Cincom Smart Selling

AUGUST 17, 2020

Improving Customer Experience: Moving from Ideas to Actions. Organizations, large and small, have launched initiatives and projects aimed at improving the experiences they provide to their customers and channels. More and more companies have senior executives with the word “customer” in their titles. But times have changed.

Customer 117

Customer Retention Energy Channels 117

Zoominfo

AUGUST 15, 2022

We’ve all heard the adage that it can cost five times more to land a new customer than it does to maintain an existing one. For many B2B go-to-market teams, this rings true — as long as it’s the right customer. And growing a customer account takes special care. Try to remember the best experience you’ve ever had as a customer.

Hiring 130

Hiring Customer How To Small Business 130

Sales and Marketing Management

OCTOBER 26, 2018

But if you’re not doing as much as you can to create a customer-first culture -- one where you are passionate about your product and your customer’s needs -- you’re missing a valuable opportunity to not only set your customers up for the most success but also to ensure that they stay with you for life. This is crucial.

Loyalty 274

Loyalty Customer Face-to-face Video 274

Product Management University

MARCH 14, 2024

If you’re a customer success manager, this is a great opportunity for a win-win scenario. You’ll have a good reason to get closer to your customers and your company gets higher product adoption (and possibly revenue) at the same time. A document, a narrated demo video, something else, all the above?

Customer 52

Customer Face-to-face Lead Rank Lead Scoring 52

Selling Essentials RapidLearning Center

NOVEMBER 18, 2019

And then documenting what they’ve told the employee. Which is, no doubt, why a certain book has been sitting on my desk for many years: 101 Sample Write-Ups for Documenting Employee Performance Problems, by Paul Falcone. The post Documenting performance problems: No fun for anyone appeared first on Rapid Learning Institute.

Lead Rank 40

Lead Rank Lead Scoring Follow-up Engineering 40

Cincom Smart Selling

MAY 11, 2021

Today most organizations are struggling with why they should even think about investing in a new customer-communications solution if they’re already getting things like contracts, policies and correspondence out the door. Why fix something that isn’t broken? Another aspect of improved communications is the ability to digitally deliver (e.g.,

Customer 62

Customer Distribution Demand Generation Demand Generation Targets 62

Cincom Smart Selling

JUNE 7, 2021

… Even If You’re Already Getting Correspondence and Documents out the Door. A question many leaders are asking their organizations today is: “Why should we even be thinking about investing in a new customer communications solution if we are already getting correspondence and documents out the door?”.

Customer 71

Customer Microsoft Policies System 71

Zoominfo

JANUARY 11, 2021

Creating customer profiles for these prospects is crucial for your marketing campaigns—and in the end, your sales. Focusing on segmented groups of potential customers not only saves time and resources, but the marketing campaign as a whole. What is a Customer Profile? The Benefits of Creating Customer Profiles.

Ideal Customer Profile 162

Ideal Customer Profile B2B Buyer Persona Top of Funnel 162

SBI Growth

NOVEMBER 23, 2021

Most commercial leaders agree that customer experience is important; we found the same: 67% of all companies surveyed are planning a significant CX initiative for 2022. Furthermore, most leaders share that they’ve documented a CX strategy and/or aligned on goals with their leadership teams.

Retention 292

Retention Survey Strategy Company 292

Sell Integrity

FEBRUARY 12, 2021

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . Sure, they know the obvious rules—don’t falsify documents, don’t surf inappropriate websites, don’t share trade secrets.

Customer Service 76

Customer Service Company Strategy Customer 76

Vainu

OCTOBER 8, 2020

It’s well documented that target marketing campaigns, like account-based marketing (ABM), deliver better results and higher return on investment. ABM concentrates most resources on the highest-value prospective customers possible, using highly targeted, personalized campaigns to win over particular accounts.

Segment 109

Segment Account Based Marketing Marketing Customer 109

SBI Growth

DECEMBER 21, 2020

The global pandemic has brought about the greatest virtual sales experience ever to occur. Organizations that were staving off digital evolution were forced into adoption, while those that had embraced digital were positioned for success. In a multi-quarter stretch where.

Customer 380

Customer Positioning Research Revenue 380

Allego

JANUARY 18, 2024

This blog post, the follow-up to my post about the best custom GPTs for sales , dives into the top GPTs tailored specifically for people leading sales enablement at their companies. Enably Enably is an expert in sales enablement, creating tailored plans and documents. Help me categorize these documents.

Sales Enablement 71

Sales Enablement Hiring Customer Webinar Metrics 71

Zoominfo

JULY 12, 2021

How to use Zoominfo Webhooks API to Enrich Customer Data. Take a deeper dive into ZoomInfo Webhooks through the ZoomInfo API documentation. In addition, leveraging Webhooks will avoid hitting API limits since it is an automatic push as opposed to an automated pull model.

Data 130

Data Ideal Customer Profile Customer Enterprise 130

Cincom Smart Selling

MARCH 8, 2021

Driven by the increasing expectations of customers and distribution partners, the transition to digital is an unstoppable trend. Investigate to determine what your customers (and distribution partners) value most regarding digital delivery. And, not everyone is clamoring to get all of their documents via e-mail or their mobile device.

Outsourcing Services 71

Outsourcing Services Customer Distribution Insurance 71

Sell Integrity

OCTOBER 14, 2020

The Behavioral Styles ® model is an easy-to-use tool for assessing the behavioral characteristics that fall within four distinct customer communication styles: Talker, Doer, Controller and Supporter. Studies show that over 80% of customer dissatisfaction is rooted in emotional issues rather than intellectual ones.

Customer 122

Customer Energy Education Meeting 122

Pipeliner

FEBRUARY 23, 2024

Taking a gander into the riveting world of invoices might not seem like a thrill ride, but get this—it can totally crank up your trust factor with customers. Your brand identity should echo throughout the document, from colors to fonts, making that slip of paper unmistakably yours. Pop your logo at the top and let it work its magic.

Customer 52

Customer Loyalty How To Marketing 52

Apptivo

JULY 25, 2023

“A complaining customer can be your best opportunity to show how good you are …. And help create a customer evangelist.” — Shep Hyken 1. Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Tips 2.

Customer 52

Customer Case Study Loyalty Customer Service 52

Selling Power

SEPTEMBER 23, 2020

Imagine a deal where every step has been confirmed by the customer. That’s the promise of a Mutual Action Plan (MAP), a document shared between the seller and the buyers detailing everything that each side must do to make the deal happen.

Customer 113

Customer SalesForce Forecasting Survey 113

Nutshell

MAY 3, 2023

Theoretically, a custom CRM would include all the features your organization needs, none that you don’t, and would be tailored to your specific business in everything from the in-product terminology to workflows reflecting how your team sells. What is a custom CRM? How do I create my own CRM?

CRM 127

CRM Customer Outsourcing Services Lead Rank 127

Cincom Smart Selling

MARCH 8, 2021

Driven by the increasing expectations of customers and distribution partners, the transition to digital is an unstoppable trend. Investigate to determine what your customers (and distribution partners) value most regarding digital delivery. And, not everyone is clamoring to get all of their documents via e-mail or their mobile device.

Outsourcing Services 62

Outsourcing Services Customer Distribution Insurance 62

Crunchbase

MAY 27, 2021

You know you need to set sales goals, understand your customer base, and leverage the right sales tactics. But how can you make all of these pieces work together to win as many customers as possible? With a sales roadmap, you can better align with other teams in the business and instill trust in your customers.

Ideal Customer Profile 105

Ideal Customer Profile Insurance Insurance Customer 105

Pipeliner

FEBRUARY 6, 2024

For business presentations and marketing materials with a wow factor, spectacular custom printing and foil stamping elevate professionalism. These intricately designed customized folders make lasting, tactile impressions in a technology-driven world.

Ideal Customer Profile 52

Ideal Customer Profile Customer Commence Collateral 52

Partners in Excellence

APRIL 19, 2022

Since my earliest days of selling, I have been taught, to create real value and differentiation, I have to know more than my customers. As a result, I’ve always done a lot of research into both my customers and target customers. I could hold my own in any conversation, at any level within my banking customers.

Customer 98

Customer Banking Fashion Study 98

Zoominfo

OCTOBER 8, 2019

Customer acquisitions often require a combined effort from sales, marketing, product leaders, and executives. For account-based selling to be successful, everyone must maintain a comprehensive understanding of the customer. Enter, the Customer Insight Report. We call this the “Last Mile of Pre-Sales Customer Analysis.”

Report 130

Report Ideal Customer Profile Decision Maker Account Based Marketing 130

Zoominfo

OCTOBER 8, 2019

Customer acquisitions often require a combined effort from sales, marketing, product leaders, and executives. For account-based selling to be successful, everyone must maintain a comprehensive understanding of the customer. Enter, the Customer Insight Report. We call this the “Last Mile of Pre-Sales Customer Analysis.”

Report 138

Report Ideal Customer Profile Decision Maker Account Based Marketing 138

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. Sales customer insights. These themes and topics will be driving change in that industry and, potentially, opportunities and challenges for the customer.

Conversion 107

Conversion Ideal Customer Profile Customer Face-to-face 107

Adaptive Business Services

AUGUST 11, 2021

One of the nicest things about Nimble CRM is that it can be highly customized in order to meet your specific needs including as a Signage CRM …. Up to 1,000 custom data fields in a wide range of field formats. Customized pipelines with deal stages including the maximum number of days in each stage. Customized lead pipelines.

Industry 77

Industry CRM Video Customer 77

PandaDoc

MARCH 22, 2024

To keep all your assets safe and sound during due diligence, you need a robust solution for secure document management. Key takeaways VDRs used for due diligence provide safe storage of private documentation and ensure secure data sharing between internal and external stakeholders. This is where virtual data rooms (VDRs) come in.

Data 52

Data Software Software System 52

Crunchbase

MAY 3, 2021

Accurately defining your ideal customer profile is one of the most important steps in a successful sales strategy. In this article, you’ll find everything you need to know about what an ideal customer profile is, why it’s so important to have one, and how you can create your own ICP to lead your sales team to success.

Ideal Customer Profile 130

Ideal Customer Profile Customer Lead Qualification Territories 130

Hubspot Sales

AUGUST 2, 2021

Now that the world is opening back up, it’s time to get out there and meet your customers face-to-face. For many newer customers, this might be their first time getting to spend time with you — especially as conferences have moved online. Why plan a customer visit? 5 Potential Goals of Your Customer Visit.

Customer 129

Customer Face-to-face How To Case Study 129