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Leadership Development in the New Millennium

Steven Rosen

The STAR Sales Manager Survey set out to gauge the development priorities of sales organizations. The survey found that 50% of organizations are providing ongoing support for their front-line sales managers. If you have any questions or comments on the survey or this article, feel free to contact me at steven@starresults.com.

Survey 358
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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

The flowering of virtual sales channels and tools flies in the face of four myths, as documented by Bain & Company’s recent survey, conducted with Dynata, of more than 300 B2B buyers and sellers in the US, UK and Canada. Myth 1: Field sales reps sell primarily in person. The salient question now becomes, what cannot be sold virtually?

Lead Rank 339
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Confusing Customer Service Delivery with Customer Experience Delivery?

Babette Ten Haken

Or when periodic customer experience surveys return less-than-remarkable results. Especially if customer experience surveys measure the wrong stuff. Not just because they receive a survey from us. Then take a look at my latest speaking programs and workshops. . And here’s where the disconnect happens.

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How Getting Fired Actually Launched My Referral Business

No More Cold Calling

By chance, they were conducting a customer satisfaction survey with 50 of their best clients. The survey was several rounds. To this day, I have no idea where the question came from, but that survey was the genesis of my business. The survey had a seven-point scale, with seven being high.

Referrals 291
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The SMB Owner’s Guide to Navigating Sales During Economic Uncertainty

Act!

Conduct online surveys, social media polls, and customer interviews to dig deeper into their changing expectations and needs. Also, you could launch a range of paid online workshops for people who want more in-depth insights. In a recent survey, 67 percent of SMB owners cited finances as their most pressing worry in the new year.

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5 Ways to Deliver a Truly Impactful Sales Kickoff

Sales and Marketing Management

The three-day agenda combined information sharing, skills development, team workshops and fun, which I’m sure sounds pretty familiar. This sounds pretty basic but in many sales kickoffs, aside from large general sessions, teams for training workshops are broken out by segment (geography, size, industry, function, etc.)

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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Reacting when customers report gaps in service delivery or product quality.

Retention 154