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Surviving Tough Times….

Partners in Excellence

As I work to advise them, I stumbled on something I wrote in early 2001, another period of economic challenges. Since 2001 we’ve been through slowdowns a couple of times. ” Surviving Tough Times, Things We Have Learned (early 2001 version) The past year has created new professional and personal challenges.

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Emotions Are Your Customer Experience Reality

Increase Sales

And it is those very same emotions that are guiding each and every customers experience specific to the points of connection. Again, points of connection are everything your customers see, hear, touch, smell, taste and feel. Extensive customer service research by Rosenberg has shown customer behavior can be predicted by emotions.

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How Salespeople can avoid “Customers from Hell”

Selling Essentials RapidLearning Center

Ever have a “Customer From Hell”? When you have a customer like that, the conventional wisdom is that you should “fire” them – get them off your books so you can turn your attention elsewhere. What emerged from the answers was a set of three problematic customer expectations. Reverse cold feet.

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The Importance of Branding in Today's B2B Customer Acquisition

SBI Growth

The purpose of this blog article is to highlight the importance of branding for B2B customer acquisition. Three Reasons Branding Principles are Crucial to Customer Acquisition. The following are three reasons branding is crucial to customer acquisition: 1. Be careful not to gut branding advantages in the process.

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7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.

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“Why I’m So Interested In Selling,” Martin Mackay

Partners in Excellence

Within that, Sales is the most dynamic and challenging role and the combination is really without precedent.” How I got into selling — Martin Mackay Actually, I graduated from Oxford University with a degree in Modern Languages and considered that the last thing I wanted to do was go into Sales!

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Winning by Design’s Emilia D’Anzica Has No Fear of Constantly Seeking to Improve as a Customer Success Consultant

Chorus.ai

Emilia D’Anzica says growing up around her family’s pizzeria in Kelowna, British Columbia, caused her to gravitate naturally toward a career in customer success. That put me right in front of customers — and I’ve been focused on them ever since.”. Right now, I’m working on customer success engagements with five clients,” she says.

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