What is a good benchmark for network management staffing?
The ROI Guy
APRIL 25, 2006
For benchmarking of resources, we typically try to ballpark the number of network devices each resource can handle as follows: * high complexity network devices - 15 to 20 per staff member * medium complexity network device – 60 to 75 per staff member * low complexity network device - 250 to 300 per staff member Where * high complexity devices include enterprise switches and IP PBX switches, * medium complexity assets include LAN wired and wireless routers, and * low complexity assets include hubs and similar low end devices. For larger organizations, those with more than $1B in revenue, economies of scale can help reduce staff needed by 10-20%. For smaller organizations, less than $30M in revenue an additional 10-20% resources should be planned. For companies with superior IT capability and maturity – above average application of people, processes and technology to help reduce IT costs and improve IT productivity, a 10-20% lower staff headcount is not atypical. Simplification of the network through standardization and consolidation are key to achieving this lower staff headcount ratio. Conversely, an organization with lower than average capability and maturity can expect 10-20% additional staff.