Remove the-customer-is-incompetent
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“The Customer Is Incompetent!”

Partners in Excellence

Universally, it’s because we can’t get the customer to do what we want them to do, or more generally, we aren’t getting what we want. In one of the last situations, the “incompetent customer,” had held her job of a number of years. ” or “They won’t do what I need them to do!”

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10 Reasons Why You Can’t Outsell an Incumbent

Understanding the Sales Force

It seems that nearly every time we (and our friends and colleagues) do business with a company, there is a problem and we must contact customer service. We know that most companies are failing miserably in the area of customer service and some aren’t even trying. My experiences seem to be consistent with everyone I know.

Banking 130
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Apple Fritters and the 10 Keys to a Successful Sales Transformation

Understanding the Sales Force

My wife is a gourmet cook and her food is better tasting and healthier than what the best restaurants serve, so it’s OK that I’m useless and incompetent at cooking and baking. I’m not very useful in the kitchen until it’s time for cleanup. On the bright side, I do know how to use the microwave oven! It was crazy.

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Trick Or Treat……

Partners in Excellence

Our customers tend to like being referred to by their name, not some code string. Do you treat all your customers as inanimate code strings? People can’t be so consistently incompetent. They must be playing with Halloween and “Trick or Treat.” ” In the spirit of the Holiday, I responded to a few.

Insurance 132
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ChatGPT Is Getting Pissed Off!

Partners in Excellence

I’ve been inundated with prospecting outreaches with people leveraging ChatGPT to amplify their incompetence. Improve customer service by misunderstanding them? Dave is all about connecting with customers, not misrepresenting them in poorly crafted emails. Leveraging ChatGPT to imitate David Brock? You’ve nailed it.

Scale 62
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On Disagreement

Partners in Excellence

If, for example, we are sellers driven by achieving our goals, our self interest is meaningless to our customers. Disagreement is part of life and business. Disagreement is, probably, a fundamental to change and growth. But we struggle with disagreement, too often we deal with it poorly. These shape our views on everything we experience.

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Want More Sales? Hiring More Salespeople May Not Be the Answer

Alice Heiman

Put together decks with info for customers. . Send emails to prospects and customers. . Answer emails from prospects and customers. Work with internal subject matter experts on solutions for customers. . Enter customer data into CRM. Prepare for QBRs with strategic customers. . Write quotes and proposals.

Hiring 84